Mount Barker Corner Takeaway spits chips over negative customer review

The customer is not always right, according to a Hills takeaway shop – which has fired back at a customer after they left a salty review online.

Rachel Hassan, owner of A Mount Barker takeaway shop has snapped back at a customer who left a bad review claiming its $18 'family sized chips' could only feed 2 people. (The Advertiser/ Morgan Sette)

An Adelaide Hills takeaway shop has hit back at a negative customer who slammed the shop for charging exorbitant prices for chips and gravy.

Mount Barker Corner Takeaway owner and manager Rachel Hassan said in the nine years she has owned the takeaway shop, she has never had a complaint like it.

An unhappy customer took to Facebook to air their grievances, saying they were “overcharged” for a “family size chips” and gravy.

The customer anonymously posted a photo of the chips to Facebook with the caption: “Just got absolutely robbed at Mt Barker Corner Takeaway. This plus a gravy just cost me $24!”

An unhappy customer has posted a negative review about Mount Barker Corner Takeaway claiming the serving size was a disappointment. Picture: Facebook

The “family size chips”, according to the photo. Picture: Facebook

The store’s owner said she believed the unhappy customer came in about 4.45pm on Thursday.

“It’s meant to be a family size but is only enough for two people,” the caption continued.

“I phoned to confirm I hadn’t been overcharged and the man answering the phone was rude and couldn’t care less.

“Feeling so disappointed and angry because takeaway is such a luxury for us these days and we will never go here again.”

The customer’s order of an $18 family size chips – said to roughly feed five to six people – and a $6 gravy came to a total of $24.

The 440ml serve of gravy is homemade with chicken and secret spices.

But Ms Hassan has hit back saying the photo did not represent the $18 family size serving.

“I don’t know what happened to the rest of the chips … whether they were eaten,” she said.

She said no employee has “ever given out of the wrong size”.

“I saw the photo and that’s definitely not what was given,” she said.

Ms Hassan even went back on the store’s security footage to confirm the customer received the correct size.

Rachel Hassan, owner of Mount Barker Corner Takeaway shop has snapped back at a customer who left a bad review claiming its $18 'family sized chips' could only feed 2 people. Picture: The Advertiser/ Morgan Sette

Ms Hassan has owned the shop for the past nine years. Picture: The Advertiser/ Morgan Sette

The owner and manager said she believed the customer called over the phone to place the order and her husband came in to pick up.

“When she called we asked her to bring the bag back … they refused to do so,” she said.

Ms Hassan said she was surprised to see the post on the Adelaide Hills Chat Facebook group saying the group doesn’t usually post “calling out” stores in the area.

“I was disappointed,” she said. “I had customers send it to me.”

“We have done really well in the community, we’ve built a reputation.”

Ms Hassan said the Mount Barker Corner Takeaway gave away food to people during the 2020 Adelaide Hills bushfires.

The Advertiser attempted to contact the unhappy customer for comment.