Meet the volunteers who help make North Queensland great

They don’t seek the limelight but their actions alone speak volumes. This National Volunteer Week, it’s time to shine a spotlight on North Qld’s unsung heroes – the ones who tirelessly dedicate themselves to serving our community. SEE THE LIST.

Happy Feat Inc is a finalist in the Volunteer of the Year awards in the Community Impact category.

These are the people who are the backbone of our community.

To pay tribute to their unwavering dedication and commitment to our city, Volunteering North Queensland is celebrating our community heroes during National Volunteer Week.

National Volunteer Week is Australia’s largest annual celebration of volunteering and is held on 20-26 May 2024.

In anticipation of National Volunteer Week, Townsville’s 2024 Volunteer of the Year Awards will be a highlight of National Volunteer Week.

These awards serve as a tribute to the exceptional volunteers in Townsville who dedicate their time and efforts to make a positive impact on our community.

With 14 finalists across six categories, the Volunteer of the Year Awards will shine a spotlight on the remarkable contributions of these everyday superheroes.

“Volunteers are the backbone of our communities, and their impact cannot be overstated,” President of the Volunteering North Queensland Management Committee Margie Ryder said.

“The VNQ Volunteer of the Year Awards provide a platform to honour their incredible contributions and express our deepest gratitude for their tireless efforts.”

The winners will be announced during a special ceremony at Townsville City Council on May 21.

In addition to the awards, Volunteering North Queensland will host a Free Volunteer Self Care Workshop and Morning Tea on May 23.

This event promises to be a delightful gathering for volunteers to connect with one another, indulge in delicious treats, and hear from inspiring guest speakers.

Margie said she eagerly invited everyone to attend.

“Often, we ask who is caring for the volunteers, and this workshop is designed to address that very question.”

To learn more about these events and secure your spot, visit www.vnq.org.au/training/

Community Impact Award – three finalists

Happy Feat

Volunteer finalist Happy Feat

Happy Feat Inc Townsville, established in 2010, is a dance group for individuals with special

needs, providing an inclusive environment for showcasing talents. The group aims to

integrate individuals with disabilities into the community through dance, offering tailored

tuition and promoting public awareness of disabilities.

Members of the group face various challenges, including Acquired Brain Injuries, Down

syndrome, Autism, Asperger’s, and Charcot Marie Tooth Disease. Despite these challenges,

Happy Feat fosters a sense of belonging and empowerment through weekly dance sessions

and regular performances at community events. The program benefits participants, their

families, and the broader community, fostering empowerment, inclusion, and social change.

Happy Feat’s impact is evident in the confidence and self-esteem of its members, the

supportive community it has built, and its influence in promoting acceptance of individuals

with disabilities. The group’s dedication to equality and diversity has led to its nomination

for the VNQ 2024 Volunteering Impact Award. Happy Feat’s performances, high attendance

rates, positive community feedback, media coverage, and global recognition demonstrate

its far-reaching influence and commitment to enriching lives and fostering an inclusive

community.

International Sunday Program

Volunteer finalist International Sunday Program

The “International Sunday Program” on Triple T Community Radio, has been running now for over 40 years in Townsville’s. Delivered by a team of 12 volunteers, the program broadcasts

eight hours of multilingual content every Sunday, fostering a sense of unity and cultural

diversity within the community.

It serves as a platform for native speakers of all

backgrounds, language learners, and local businesses, while also promoting various cultural

events within the Townsville region and surrounds.

The program’s social, cultural, and

economic impacts are profound, and can be measured by the number of bookings the

station receives to host live music (Indian Song Competition, Filipino Festival, Cultural Fest,

Multicultural Day). It encourages active community participation, promotes language and

cultural appreciation, and attracts sponsorships to support these local events. Additionally,

it provides free language learning resources, making language education accessible to all.

This longstanding program’s comprehensive and enduring impact on the community

underscores its worthiness for the award nomination.

LearnIT Learner Driving Mentoring Program (LDMP)

Volunteer finalist Learn It

The LearnIT Learner Driver Mentoring Program, running seven days a week, is a transformative

Youth Community Initiative in Townsville. It provides youth with a comprehensive five-stage

training system, developing not only their driving skills but also their time management,

communication, and work readiness skills. The program has a significant impact, with a 95%

first-time pass rate and over 7,500 hours of supervised driving experience currently

provided by 42 Active mentors and 60 total volunteer mentors. It has helped 227 young

people obtain their P1 license since its inception in 2018, and 43 in 2023 alone. The program

also benefits the volunteer mentors, who gain a sense of accomplishment and community

connection. The program’s success is further highlighted by its partnerships with local

businesses and its ability to attract sponsorships, contributing to the community’s economic

growth. The LearnIT Youth Mentoring program is more than just a Learner Driver Mentoring

program, it is responsible for changing young people’s lives through increased

independence; confidence; driving skills; mental health; and employment outcomes.

Excellence in Volunteer Management – three finalists

James “Jim” Besgrove

Volunteer finalist Jim Besgrove

James (Jim) Besgrove, managing volunteers since 2006, is a deserving nominee for the

“Excellence in Volunteer Management” award. Contributing a minimum of 152 hours

monthly, Jim has been instrumental in modernising the brigades and ensuring effective

service delivery for a safer Queensland community. As the RFBAQ delegate, he listens to

members’ concerns, provides guidance, and advocates at organisational and political levels.

His initiatives include creating welfare cubes for firefighting crews in remote locations, a

capability previously non-existent within the RFS Townsville area. Jim is the first volunteer in

Queensland to undertake control of a level 3 incident training, joining a select group of QFES

personnel. He organises unique training events to keep members engaged and holds

meetings designed for information sharing and gathering. Currently, with the Area Director’s

assistance, Jim is focused on finding suitable roles for those unable to be operational

firefighters, thereby contributing meaningfully to the organisation.

Louise Holder

Volunteer finalist Louise Holder

Louise Holder, with eight years of experience volunteering at Angel Paws Inc, has worked her

way up to Volunteer Manager. She contributes an impressive 1125 hours monthly as part

of her role Louise manages around 150 volunteers and oversees the daily operations of

Angel-Paws. Her empathetic leadership style fosters a supportive environment where

volunteers feel valued and comfortable sharing ideas. Louise encourages volunteers to take

ownership of their work, increasing engagement and productivity. Her sharp wit and

humour create a positive atmosphere, turning challenges into opportunities for growth.

Above all, Louise’s compassionate leadership strengthens team bonds and motivates

volunteers to make a difference in the community. Her dedication and positive influence

have left a lasting impact on both the volunteers of Angel Paws and the organisation as a

whole, making her a shining example of excellent volunteer management.

Marlene Meerwood

Volunteer finalist Marlene Mearwood

Marlene Meerwood, is the current serving Volunteer Coordinator at Townsville Toy Library

and has dedicated herself to the organisation for the past four years. Contributing around

25 hours monthly, her personalised managing approach is evident as she not only knows

each of the 55 volunteers by name, but also addresses their individual needs and concerns

with care and attention. Her personalised approach, reliability, and dedication are evident in

her tireless efforts, from rostering and training volunteers to addressing their individual

needs with care. Known for her welcoming presence and creative touch, Marlene creates an

enjoyable and safe space for families. She has been instrumental in organising social events

for volunteers, fostering a sense of community and appreciation. Her commitment to

ensuring the library’s volunteers are well looked after, coupled with her ability to step in at a

moment’s notice, makes Marlene a deserving nominee for this award.

Lifetime Contribution to Volunteering Award – two finalists

Sandra Carter

Volunteer finalist Sandra Carter

Sandra Carter has been a scout leader since 1967, dedicating 57 years to Scouts Australia. In

2019, she joined Ronald McDonald House Charity North Australia, where she has served for

5 years. As a former teacher’s aide, Sandra took on the role of “Learning Legends” at RMHC,

helping children and families with learning, crafts, and fun activities twice a week. She has

trained and mentored many volunteers over the years and is a regular at local expos for

both Scouts and RMHC. Sandra’s hard work and dedication to the success of the learning

programs she is involved in are evident. She is committed to bringing fun and joy to every

child and family in the RMHC. Sandra’s contributions to the youth of Townsville, both

through Scouts and RMHC, are immense and have left a lasting legacy.

Stuart Barrell

Volunteer finalist Stuart Barrell

Stuart Barrel has been a dedicated volunteer since 1982, serving multiple organisations.

Currently, Stuart devotes two days per week to UnitingCare’s Better Future program. He

assists with reception duties, supports individuals with disabilities, and facilitates

community integration. Despite personal health challenges, Stuart’s resilience and

commitment to service remain unwavering. His role at Magnetic Island Uniting Church as

Secretary and regular service leader further showcases his leadership and dedication. He

contributes to the spiritual wellbeing of our community, providing guidance, inspiration,

and a platform for communal worship and reflection. Stuart’s compassionate nature,

organisational skills, and positive attitude make him an exceptional volunteer. His

contributions significantly enhance community services and enrich the lives of those who

benefit from these programs. Stuart’s impactful service makes our community more

supportive, inclusive, and vibrant.

Sue Von Wald

Volunteer finalist Sue von Wald.

Sue Von Wald, the President of the Rollingstone & District Community Association, is a

visionary leader who has dedicated over 40 years to her community. Her determination and

ability to inspire others have led to significant changes and infrastructure development in

the Rollingstone and Balgal Beach District. She has successfully navigated barriers in

projects, often responding to the phrase “you can’t” with “bet you I can”. Her contributions

range from assisting with grant funding for the construction of the Rollingstone Community

Hall to lobbying for a Neighbourhood Centre. She has also identified and filled gaps in

community needs, such as establishing a part-time Medical Service and later a full-fledged

medical practice. Her efforts have not only enhanced the physical infrastructure of the

community but also fostered a sense of unity and social connection among its residents. Mrs

Von Wald has a deep love for her community and has worked tirelessly and successfully

with other members of the Association Management Committee and Members to foster

positive change.

Youth Volunteer of the Year award – two finalists

Conor Harley

Townsville man, Conor Harley, 22, debuted his bagpipes skills, supported by his family at the Anzac Day service in Thuringowa 2024. Picture: Emily Devon

Conor Harley is a dedicated volunteer at Ronald McDonald House Charities (RMHC). He

began journey with RMHC in 2017 through the Southern Cross Catholic College school work

experience program, and since then has demonstrated his commitment to the organisation.

Conor was a regular Volunteer helping around the house, doing deliveries, picking up items

and generally helping to ensure operations ran smoothly. Despite securing five days a week

employment, he negotiated with his employer to retain his volunteering role at RMHC by

ensuring he can volunteer on a Friday morning in the organisation’s family room. His hard

work and selflessness are evident in his willingness to undertake any task necessary. Conor’s

lifelong dream of playing the bagpipes at the Anzac Day ceremony was realised in April 2024

which was a proud moment for all. His prioritisation of volunteering, positive go-getter

attitude and his selfless community contributions, have made him a significant part of the

RMHC family.

Jamie Bates

Volunteer finalist Jamie Bates (crop head shot)

Jamie Bates has been a dedicated volunteer for the past two years for Angel Paws Rescues

and has shown an unwavering commitment to animal welfare. Her work ranges from

fostering puppies to cleaning kennels, transporting various animals, and even rescuing

unwanted animals off the streets. Jamie’s compassion extends to caring for wildlife and

comforting injured animals, even in their final moments. Her dedication began before she

could drive, involving her parents in rescues whenever necessary. Jamie’s selfless efforts

have resulted in the rescue of thousands of animals, including birds, cats, dogs, ducks, a

horse, a peacock, and even a bilby. Her willingness to always help and prioritise the

wellbeing and safety of animals truly sets her apart, her passion and dedication to the cause

creates such a positive and lasting impact within the community.

Volunteer of the Year – three finalists

Andrew Bayley

Volunteer finalist Andrew Bayly

Andrew Bayly, a dedicated volunteer at Community Gro serves the community four days a

week. What sets Andrew apart is not just his regular involvement, but his unwavering

willingness to do more whenever needed. His diverse skills contribute to various initiatives,

including food relief programs like Oz Harvest and Second Bite. During the COVID-19

pandemic, he delivered meals to vulnerable community members, demonstrating his

compassion. Andrew’s notable contribution is his role in the yearly Family Fun Day, where

he organises and participates in activities, bringing joy to the community. He also leads a

recycling project, generating additional funds for the Centre. His unwavering commitment,

proactive approach, personable nature, and sense of humour make him a cherished asset.

As an ex-member of the defence forces, Andrew faced the realities of multiple tours,

including deployments in support of efforts such as the Tsunami in 2005. These experiences

resulted in PTSD, a condition he courageously confronted upon leaving the Army in 2011.

Andrew’s journey is not merely one of personal resilience but also of empathy and

compassion towards others. By sharing his story, he extends a hand of understanding and

support to those grappling with similar challenges, fostering a culture of inclusivity and

empathy within the community.

Richard Ryall

Volunteer finalist Richard Ryall (hi res version)

Richard Ryall, a dedicated volunteer at the Townsville Hospital for six years, is known for his

friendly and engaging demeanour. Twice a week, he operates the Hospitals’ convenience

trolley. Richard has a friendly and happy demeanour which enables him to engage with both

patients and staff, and as the old saying goes, “he could sell ice to eskimos”. Richard’s roles

have been diverse, from being a courtesy buggy driver to a Children’s Ward volunteer, and

even providing music entertainment at the annual book fair. He also dresses up as the

hospital’s mascot, Bandi Bear, bringing joy to patients, families, and staff. During Christmas,

Richard assumes the role of Santa and Hospital staff are invited to deliver their children’s.

Santa letters to Brighter Lives where we pass them on to Richard. In response, the children

all receive a personalised letter with a Santa photo and a list of names of Santa’s helpers.

Richard hand delivers the letters to the children’s homes during the day while they are at

school. All of the costs for this are totally incurred by Richard and he asks for no

recompense. Last year’s letters hit a record with 264 being delivered. Despite suffering from

Anchylosing spondylitis, a degenerative bone disease, Richard never lets this stop him from

doing his rostered shifts. His efforts not only spread happiness but also assist in raising funds

for Brighter Lives, which helps fund equipment, training, research, and projects across the

Townsville Hospital and Health Service.

Jarrah Scarsi

Volunteer finalist Jarrah Scarsi.

Jarrah Scarsi, a dedicated volunteer at Happy Feat for over a decade, has made significant

contributions as the principal choreographer. She creates an inclusive environment for

individuals of varying abilities, adapting her teaching methods to ensure everyone can

participate. Despite challenges like Covid, she developed online tutorials and dance-along

videos to keep dancers engaged. Her work extends beyond dance, fostering personal

growth, community bonds, and enhancing wellbeing. She serves as an inspiration,

motivating participants to overcome challenges and reach their full potential. Jarrah also

contributes to curriculum development, class planning, and choreography. Her passion for

dance fosters creativity, self-expression, and physical fitness within the community. Her

excellent communication and interpersonal skills, patience, empathy, and positive attitude

are evident in her teaching. She is sensitive to diverse cultural backgrounds and traditions,

incorporating elements of cultural dance into her routines. Her strong leadership skills

foster a positive and enjoyable learning environment. Jarrah’s tireless efforts have left a

lasting and positive impact, making her an exceptional candidate for the Volunteer of the

Year award. Her work enriches the lives of its members and magnifies the outcomes for the

group beyond a single individual’s capability. She truly is an enabler of joy, achievement,

self-worth, and belonging. She has a skill that can be used to enrich the lives of others,

challenge their abilities, and provide uncomplicated achievement. Her light and generosity

shine brightly into the wider Townsville Community.

Originally published as Meet the volunteers who help make North Queensland great