Outage impacts Telstra customers

Customers report internet issues

NBN outage impacting northern Queensland. Picture: Tobi Loftus

Update 10:36 am :

TELSTRA  has confirmed the nbn internet disruption North Queensland customers experienced was caused by software. 

Because of the outage, businesses and individuals had difficulting connecting to internet services meaning phone lines and EFTPOS services were not functioning as usual. 

Telstra area general manager Rachel Cliffe said the company apologises for any inconvenience caused by the disruption. 

"A software issue disrupted NBN services for a short period for some customers in northern Queensland this morning," she said. 

"The vast majority of customers now back online and we apologise to our customers for any inconvenience this caused." 

Initial: 

RESIDENTS around Mackay are reporting issues accessing Telstra internet services. 

Impacted customers have taken to Facebook and Twitter to vent their frustrations, with Telstra revealing the company was experiencing issues with its service in some areas.

"We're currently investigating reports of an issue impacting services in Northern Queensland," a spokesperson for Telstra said on Twitter.

" (We) apologise for any inconvenience caused by this outage. Technicians will be working on getting this resolved as soon as possible."

The reports of internet connection issues started flowing in more than one hour ago, with residents across the Mackay, Whitsunday, Townsville and Cairns region reportedly impacted.

Website AussieOutages shows reports of internet issues began to climb about 5am before peaking about 7.30am. 

NBN outages as recorded by AussieOutages

Originally published as Outage impacts Telstra customers