JetBlue flight crew threaten to kick man off plane over eye mask

A software developer has gone viral on TikTok after filming a crew member threatening to kick him off a plane because another passenger gave him a mask.

A software developer has gone viral on TikTok after claiming a JetBlue flight crew member threatened to kick him off a plane because another passenger in first class gave him a mask.

Tyler Weitzman claims he just boarded the budget US airline when he asked a flight attendant for an eye mask. According to the video he posted on the social media platform, he was told by the cabin crew that the eye masks were reserved solely for JetBlue Mint customers as part of their Snooze Kit.

“I totally understood,” he said in the video in response to the flight attendant’s response that he couldn’t have an eye mask in economy.

“I said, ‘I get it. Well, if you have any extras, in 10 minutes or 30 minutes, I’m in row 10C, I’d love to have one.’”

After overhearing the exchange, one of the JetBlue Mint passengers offered Mr Weitzman her own mask as she didn’t plan on using it.

“I was so heartwarmed,” Mr Weitzman said of the gesture.

But moments later, his happiness was quickly taken away as Mr Weitzman alleges he was approached by a flight attendant and “forced” to give back the eye mask because the airline doesn’t “allow people from first-class to donate anything to the passengers in economy”.

The 25-year-old filmed part of his interaction with the flight attendant, during which she asks him to hand over the eye mask multiple times.

“You didn’t buy a Mint seat, so you cannot use the Mint products,” the flight attendant can be heard arguing.

“I don’t have 143 other masks to give everybody else on the aeroplane a mask.”

The man was told he couldn't use product from other parts of the plane.

The man was given an eye mask from another passenger in the first class section of the aircraft.

Mr Weitzman called the policy “ridiculous” and then offered to purchase a Snooze Kit with his own money, but the flight attendant said that wouldn’t be possible.

He eventually gave back the mask after being informed that he would be “kicked off the flight” if he didn’t, he explained on social media.

The Snooze Kit available for Mint passengers on board JetBlue.

Many of the viewers on TikTok appeared outraged by JetBlue’s policy, with one calling it “absolutely absurd” and another saying it was “rude” that JetBlue would dictate what its Mint passengers do with their newly acquired belongings.

In response to the video, which has clocked more than a million views, a spokesperson for the airline has confirmed that they will be “revisiting” their policy that prohibits the sharing of certain items (food, alcohol, blankets) between Mint customers and passengers in “standard core seating”.

JetBlue said it will be revising the policy in the wake of the incident. Picture: Joe Raedle/Getty Images/AFP

“The policy does not specifically mention eye masks that are provided as part of the amenity kit, and after reviewing the customer’s video and speaking to him directly, we understand the frustration he felt,” a statement sent to Fox News read.

“We are sorry we were not able to provide him with an eye mask as requested and that the thoughtful gesture from another customer caused him issues.

“We are revisiting our policy to add clarity for our customers and crew members, and we have been in touch with the customer to offer our apologies for his experience.”

In an interview with Business Insider, Mr Weitzman later confirmed that JetBlue had since offered him a return trip in their premium Mint-class cabin, where he would be entitled to an eye mask with his Snooze Kit.

– with Fox News