Metro forced to pay out compo after failing punctuality target

More than 6000 Metro services have struggled to get to the platform on time, as Melbourne’s train operator missed its punctuality goal. Here’s how you can claim compensation.

Metro Trains will be forced to pay out compensation to passengers for the third time this year after the operator failed its punctuality target again.

The company fell short of its 92 per cent goal in August, with 6413 train services struggling to get to the platform on time.

Commuters with Myki passes valid for 28 days or more can claim compensation from Metro at their official website.

In August, there was an increase in train delays created by crowded platforms and ill passengers during peak hours, while services were also impacted by police operations and trespassers walking on train tracks.

More than 6000 train services have struggled to get to the platform on time. Picture: Tony Gough

Department of Transport head of transport service, Jeroen Weimar said it was a disappointing result for Metro.

“This result is unacceptable, our metropolitan passengers deserve a more punctual and reliable train service,” he said.

“While there were some unavoidable delays during August, Metro Trains needs to ensure it is delivering a service that our passengers need and expect.

“We will continue to work with Metro Trains to ensure its performance returns to acceptable levels.”

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Under the rules of its latest contract, the operator can be fined as much a $1.25 million a month for failing to meet its targets and this year has been penalised $98,000 for issues with services.

Yarra Trams was well above its punctuality goal last month but fell just short of its guideline for reliability after operational staff launched a four-hour work stoppage on August 30.

“Industrial action has an impact on passengers, however it is pleasing to see Yarra Trams deliver a reliable service despite the disruptions experienced in late August,” Mr Weimar said. “We encourage all parties involved in these negotiations to keep working towards a satisfactory agreement to ensure passengers receive a tram service they deserve.”