Compensation available after Metro Trains fails to hit target

For the second time this year Metro Trains has failed to deliver its targets and now they owe you compensation for running late. Here’s how you can claim it.

Melbourne commuters will be able to cash in compensation from Metro Trains after more than one in ten trains were late last month.

Melbourne commuters will be able to cash in compensation from Metro Trains after more than one in ten trains were late last month.

Metro Trains delivered just 88.3 per cent of its services on time in June, well below its 92 per cent target.

More than 100 incidents involving ill passengers — the most in a month for three years — contributed to the poor punctuality performance.

An overheard power issue at Aircraft station and a collision between a train and a car near Mentone station also affected numerous services.

“Metro Trains’ contract with the state government includes tougher measures than ever before in relation to punctuality. We expect them to meet these targets and deliver a service that our passengers deserve,” Department of Transport acting deputy secretary Alan Fedda said.

“These results are unacceptable and we will continue to work with Metro Trains to ensure its performance returns to the expected levels.”

Melbourne commuters will be able to cash in compensation from Metro Trains after more than one in ten trains were late last month.

The Herald Sun revealed earlier this month that just 7732 people claimed compensation totalling about $66,000 after Metro’s horror performance in March — the first time compensation was paid since the new contracts began.

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New figures show 88.2 per cent of regional V/Line services were on time in June, with particular improvements on the Geelong and Bendigo lines.

“Additional staff at Footscray station played a more active role in platform management, helping passengers board and exit trains faster by providing additional announcements,” Mr Fedda said.

“V/Line are also trialling measures to help passengers board and exit trains more efficiently.”

Yarra Trams recorded an 84.1 per cent punctuality mark — its best result in four months — which Mr Fedda said was a “pleasing” improvement.

Affected commuters can apply for compensation via the Metro Trains website.