NewsBite

These are the big lessons from the Optus outage

Don’t be slow to respond, explain yourself clearly, don’t try to fake concern and war-game a response when things are quiet.

Patrick Durkin
Patrick DurkinBOSS Deputy editor
EmailLinkedInTwitterFacebook

Subscribe to gift this article

Gift 5 articles to anyone you choose each month when you subscribe.

Subscribe now

Already a subscriber?

When Optus chief executive Kelly Bayer Rosmarin said sorry on television after a 12-hour outage last week, her head was shaking and her face said no, she wasn’t.

“I’ve been apologising all day, as has the team,” a defensive Bayer Rosmarin – who fronts a Senate inquiry on Friday – said.

Loading...
Patrick Durkin is Melbourne bureau chief and BOSS deputy editor. He writes on news, business and leadership. Connect with Patrick on Twitter. Email Patrick at pdurkin@afr.com
EmailLinkedInTwitterFacebook

Subscribe to gift this article

Gift 5 articles to anyone you choose each month when you subscribe.

Subscribe now

Already a subscriber?

License article

Read More

Latest In Workplace

Fetching latest articles

Most Viewed In Work and careers

    Original URL: https://www.afr.com/work-and-careers/workplace/these-are-the-big-lessons-from-the-optus-outage-20231114-p5ejvs