He knows only too well that businesses are being confronted by an increasingly complex external environment impacting every decision made.

When choosing a financial partner, trust and reliability were paramount, leading them to American Express. Secure transactions, the flexibility to use points to pay off transactions¹ and the ability to redeem points for travel²

“While experience is essential, we also prioritised an in-depth understanding of the unique demands within the development and construction sectors,” Shaker says.

The right financial partner has enabled the business to bridge frequent cash flow gaps due to progress-based payments, which are common in the construction sector.

“Our American Express® Platinum Business Card has given us the financial flexibility to maintain seamless operations and uphold our commitment to delivering high quality products,” he says. “Managing cash flow is essential for delivering projects on time and ensuring their overall success. Our builder-developer model is specifically structured to minimise cash flow risks, with a strong focus on accurate forecasting and strategic financial management,” he says.

“In some cases, we pay suppliers with Amex, even when 30-day terms are available. This arrangement is reserved for suppliers or contractors with whom we’ve agreed that prompt payment will accelerate their work on our projects.”

Longer payment terms

Terra Ferma benefits from up to 55 days to settle our American Express Card balance, a feature that enhances both operational flow and cash flow³ flexibility, he explains.

“While the construction industry often presents unpredictable challenges, we remain well prepared, backed by multiple contingency plans. This proactive approach allows us to sustain project momentum and deliver consistently high-quality results, regardless of external pressures,” he says.

The ability to pay both contractors and suppliers is a significant advantage given that 70 per cent of business expenses go to contractors, and the rest is allocated to suppliers.

“The relationship management we’ve experienced, consistently supporting our operations and even engaging with our suppliers to help reduce surcharge fees on transactions. This tailored approach to our industry’s unique needs has been invaluable in driving both stability and growth.”

Attention to detail

When selecting business partnerships, suppliers need to share a commitment to delivering an unmatched level of workmanship, he says. “It’s essential that they demonstrate the same level of care and attention to detail in their products that we do in our products. Quality is non-negotiable, and we look for partners who not only meet our high standards, but also align with our values,” Shaker says.

Operating like a close-knit family, the business has fostered a culture of mutual support and collaboration among its team. It offers regular lunch and learn sessions, team events and flexible working arrangements for personal needs, reflecting the strong commitment to its people.

“We believe that having the right people in the right roles, instilling confidence, and fostering creative thinking are essential to driving innovative solutions. Trust is paramount, as is a commitment to honesty and accountability when challenges arise.

“By addressing issues openly and involving our team in problem-solving, we strengthen our foundation, which is key to our business’s success,” Shaker says.

1. Cover Charges with Points: This is available to primary Card Members enrolled in the Membership Rewards program and is subject to the Membership Rewards Terms & Conditions at com/en-au/rewards/membership-rewards/terms

2. You can redeem points for prepaid travel of a nominated value through American Express Travel Online with the point-of-purchase redemption capability. Travel bookings using points may be made for any person, provided all your Accounts are kept in good standing and are not overdue. All travel bookings are subject to availability. Subject to the American Express Travel Online standard booking Terms and Conditions.

3. Extend your cash flow by up to 55 days: Depending on your method of payment, when you make a purchase, when your statement is issued and whether or not you are carrying forward a balance on your account from your previous statement period. If you pay by direct debit, your payment will be processed 10 days after your statement is issued.

This article is not intended as financial advice and all information has been prepared without taking into account your objectives, financial situation or needs. You should review the product information to decide if any product is suitable for you.

Terms, exclusions and conditions apply on American Express’ products and services. Explore our range of Business Cards here.