Organisations prepare regularly for how to act in the event of a cyber attack, yet first Optus and then Medibank fluffed their lines. Medibank however discovered that downplaying its troubles led to a PR win.
National Australia Bank boss Ross McEwan says it’s a matter of when, not if, the banks are hit by a major cybersecurity incident.
McEwan is already losing sleep waiting for the call that puts him in the same shoes as his peers at Optus and Medibank, with investors and customers clamouring to know what digital crooks are doing with their data and hard-earned money.
Ayesha de KretserSenior reporterAyesha de Kretser is a senior reporter with The Australian Financial Review covering the aviation and tourism sectors. She has previously reported on banking, mining and commodity markets. Connect with Ayesha on Twitter. Email Ayesha at ayesha.dekretser@afr.com.au
