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Joe Aston

Alan Joyce’s farewell tour descends into omnishambles

At 9am on Thursday, the Australian Competition and Consumer Commission launched an Exocet missile at Qantas, launching a deceptive conduct suit against the airline for selling tickets last year on flights it had already cancelled.

The ACCC also noted that Qantas’ unused COVID travel credits would expire on December 31, warning that it “has written to Qantas strongly objecting to this proposed position and will continue to monitor the situation to ensure Qantas continues to make available refunds to consumers.”

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Joe Aston is the founder of Rampart and the best-selling author of The Chairman’s Lounge: The inside story of how Qantas sold us out. From 2012 to 2023, Joe helmed The Australian Financial Review’s Rear Window column. Email Joe at hello@rampart.news

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    Original URL: https://www.afr.com/rear-window/alan-joyce-s-farewell-tour-descends-into-omnishambles-20230831-p5e156