The NSW government has launched a major new customer experience survey to better capture ease, satisfaction and trust in public services.
The new experience survey, known as CXS, is believed to be the largest public sector customer experience survey in the world. More than 30,000 customers will be surveyed in NSW every year, with 24,000 of those being individuals and 6000 businesses.
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Tom Burton has held senior editorial and publishing roles with The Mandarin, The Sydney Morning Herald and as Canberra bureau chief for The Australian Financial Review. He has won three Walkley awards. Connect with Tom on Twitter. Email Tom at tom.burton@afr.com
