The Tax Office should give small businesses a free pass for first offences and permanently end its previous heavy-handed debt collection efforts, ombudsman Kate Carnell says.
Releasing a report on how to make the tax system less complicated and less demanding for the 2 million small and family businesses, the outgoing ombudsman said ATO officials regularly lost sight of the individuals behind debt amounts.
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Tom McIlroy was the Financial Review’s Canberra bureau chief.