As flight cancellations and other dramas derail holidays the world over, people who have not used a travel agent this century – if ever – are stumping up from $100 well into four figures to ensure they have support 24/7 while on the road.
Do-it-yourself digital disruptors such as Expedia, Kayak and Booking.com may have thrived for decades, once threatening to spell the end of travel agents.
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Fiona Carruthers has written and edited travel for the Financial Review for almost a decade. She has held senior roles with ABC Radio National, Deutsche Welle Radio, TIME and The Australian, and was deputy editor of Traveller. Email Fiona at fcarruthers@afr.com
