David Pich is chief executive of the Institute of Managers and Leaders Australia and New Zealand, a professional association that sets the standard for leadership excellence.

First, business or economy?
Business – on the rare occasion I grab a great deal or use points to upgrade. On a few occasions, we’ve taken our young kids to see family in Europe and we’ve upgraded one seat to business class. I’ll take the seat on the way there and my wife, Eileen, has it on the way home.