Qantas could be forced to compensate passengers who lawyers say were misled into using flight credits when they should have been entitled to cash refunds, as well as pay interest on money customers have been unable to access for up to three years.
Echo Law on Monday launched a class action on behalf of hundreds of thousands of Qantas customers whose flights were cancelled during the pandemic.
Loading...
Ayesha de Kretser is a senior reporter with The Australian Financial Review covering the aviation and tourism sectors. She has previously reported on banking, mining and commodity markets. Connect with Ayesha on Twitter. Email Ayesha at ayesha.dekretser@afr.com.au
