In a few minutes while researching this article, I got Jetstar to agree to refund $365.52 for return flights from Sydney to Melbourne. One was cancelled because the crew didn’t turn up. The other fell victim to the botched software upgrade on July 19 that hit Microsoft worldwide. Jetstar promised the money within seven days.

In the future, if Jetstar, Qantas, Virgin, Rex or any other airline crazy enough to fly Australian domestic routes goes slow or ignores legitimate refund requests, travellers will be able to complain to an Aviation Industry Ombuds Scheme.