In November 2021, Scott’s Refrigerated Logistics made a fatal mistake.
It implemented a major transport management IT system upgrade as the company got ready for its busiest period of the year, Christmas. Within weeks, thousands of pallets had backed up and were pushed into the aisles of cold warehouse storage facilities, where forklifts could barely move.
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Carrie LaFrenz is a senior journalist covering retail/consumer goods. She previously covered healthcare/biotech. Carrie has won multiple awards for her journalism including financial journalist of the year from The National Press Club. Connect with Carrie on Twitter. Email Carrie at carrie.lafrenz@afr.com
Aaron Weinman is a correspondent at The Australian Financial Review who covers investment banks, private equity firms and the broader capital markets. Connect with Aaron on Twitter. Email Aaron at aaron.weinman@afr.com
Jenny Wiggins writes on business, specialising in infrastructure, telecommunications and transport. Connect with Jenny on Twitter. Email Jenny at jwiggins@afr.com
