Linfox has been “let down” by the fragility of Australia’s rail networks and some of the logistic group’s customers now refuse to put goods on trains despite the benefit of lower carbon emissions, says chief executive Mark Mazurek.

“Rail plays a very important role, but it has let us down enormously,” Mr Mazurek told the Australasian Railway Association’s rail freight conference in Sydney on Tuesday. “Rail has lost a lot of trust over the last five to 10 years.”