Stuff-ups and rapid acceleration in claims expenses are the hallmarks of boiling customer frustration with insurers, and lifting their costs.
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Scott Malcolm is an electrician with a toddler, a home with mould and an insurer not paying the rent on his emergency accommodation on time.
It’s part of a larger fight with Auto & General about repairing his one-storey wood-panelled home on Brisbane’s north side.
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Original URL: https://www.afr.com/companies/financial-services/bad-repairs-and-blacked-out-costs-when-insurance-claims-turn-ugly-20240516-p5je5x
