Bad repairs and blacked-out costs: when insurance claims turn ugly
Stuff-ups and rapid acceleration in claims expenses are the hallmarks of boiling customer frustration with insurers, and lifting their costs.
Liam WalshReporter
Scott Malcolm is an electrician with a toddler, a home with mould and an insurer not paying the rent on his emergency accommodation on time.
It’s part of a larger fight with Auto & General about repairing his one-storey wood-panelled home on Brisbane’s north side.
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Liam WalshReporterLiam Walsh writes on investigations and companies with The Australian Financial Review. He has won multiple media awards, worked in Japan and is now based in Brisbane. Email Liam at liam.walsh@afr.com.au
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