Before the banking royal commission, the concept of charging fees for no service was foreign to most Australians. But within a matter of months, this seemingly innocuous practice, hidden in plain sight for decades, had ripped apart the 175-year-old icon AMP and turned the entire banking and wealth sector on its head.
Chanticleer doesn’t suggest the growing outsourcing scandal engulfing the superannuation sector is about to bring down one of the industry’s giants. But the fees-for-no-service scandal is a reminder that even seemingly small, technical examples of misconduct can have seismic ramifications for those charged with managing other people’s money.