Chanticleer
CBA’s Matt Comyn on AI: ‘Are you at the table or on the menu?’
The pace of change in the world of AI in the last year has been stunning, the CBA boss says. But there are big strategic questions for the bank to work through.
Picture this. The year is 2034 and Commonwealth Bank shares are trading just below $300. The bank’s chief executive strides past an abstract portrait of former boss Matt Comyn, sits down at her desk and calls up the bank’s artificial intelligence dashboard.
In the past 24 hours, the bank’s customers have logged into its app more than 20 million times. Thousands of fraud attempts have been stopped. The bank’s messaging system – powered by agentic AI technology, which creates autonomous agents that can analyse data, set goals and take action in human-like ways – now handles 200,000 messages a day.
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