NAB cuts opening hours at 114 regional branches across Australia

NAB is changing the opening hours at 114 regional branches next month. See the full list here.

NAB says the there will be no cuts to jobs, despite cutting opening hours at 114 regional branches.

NAB will cut opening hours to three hours per day at 114 “smaller regional branches” across Australia.

Opening hours will change to a standardised 9.30am to 12.30pm at the affected branches across five states, including 38 in NSW and 28 in Victoria.

However, NAB says the there will be no cuts to jobs and the bankers will maintain the same number of working hours. These bankers will split their time between over-the-counter service, digital or phone banking, and application processing.

The new operational hours will come into effect from Monday, August 17.

The Weekly Times has been told most branches will remain open on the same days as they currently trade, except for Mullumbimby and West Wyalong in NSW and Mundubbera in Queensland, which will move from four days to five days a week.

NAB group executive personal banking Rachel Slade said that on average a quarter of transactions take place between 9.30am and 10.30am in its regional branches.

“Through this new model we can continue to be there to serve our customers and have meaningful conversations while also adapting to the way our customers are now banking,” she said.

“Our colleagues will learn new skills to support customers in new ways, including on the phone and online chat, which presents the opportunity for our bankers to work remotely.

“We think this move will strike that balance, keeping the doors open at 114 branches around the country, providing the opportunity for around 300 bankers to learn skills while we continue to serve our customers well.”

There are 270 staff at the 114 branches, according to the Finance Sector Union.

According to NAB, more than 90 per cent of its customer interactions take place online or by phone, while over-the-counter transactions reduced by a quarter in the past year.

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MASKS MANDATORY IN REGIONAL VIC

AG INDUSTRY FACES CORONAVIRUS CRISIS

NAB BRANCHES AFFECTED

NSW (38 branches)

Barraba

Bellingen

Berry

Bombala Agency

Bourke

Cobar

Condobolin Agency

Coonabarabran

Coonamble

Corowa

Dorrigo

Finley Agency

Forbes

Gilgandra

Gloucester

Guyra Agency

Holbrook

Kyogle

Lake Cargelligo Agency

Laurieton

Mullumbimby

Narooma

Narrandera Agency

Narromine

Nyngan

Oberon

Quirindi

Scone

South West Rocks

Sussex Inlet Agency

Tenterfield

Tocumwal Agency

Tumbarumba Agency

Uralla

Walcha

Warren

Wee Waa

West Wyalong

QUEENSLAND (25 branches)

Bargara Agency

Biggenden

Blackwater

Capella

Clifton

Cloncurry

Cunnamulla

Dysart

Esk

Inglewood Agency

Injune Agency

Miles

Millmerran

Mitchell Agency

Monto

Mundubbera

Murgon

Oakey

Pittsworth

Proserpine

Quilpie

Richmond

Texas

Tin Can Bay

Winton

SOUTH AUSTRALIA (4 branches)

Jamestown

Meningie

Roxby Downs

Strathalbyn

VICTORIA (28 branches)

Alexandra

Ararat

Balmoral Agency

Bright

Castlemaine

Cobden

Cohuna

Edenhope Agency

Heathcote

Inverloch

Jeparit Agency

Kaniva Agency

Kerang

Maffra Agency

Nagambie

Nhill

Numurkah

Orbost Agency

Ouyen

Rainbow Agency

Rutherglen

St Arnaud Agency

Tatura

Terang

Timboon

Wallan

Whittlesea

Yarram Agency

WESTERN AUSTRALIA (19 branches)

Corrigin

Denmark

Dongara

Dowerin Agency

Dunsborough

Kalbarri Agency

Karratha

Katanning

Kellerberrin

Kojonup

Kondinin Agency

Kununurra

Manjimup

Northampton

Port Hedland

Three Springs

Wagin

Waroona

Wyalkatchem