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Bupa has admitted to misleading thousands of customers over five years.

Bupa fined for duping thousands of customers over medical claims

The health insurer admits it has misled customers about their entitlements, leading some to forgo treatments and leaving others out of pocket by thousands of dollars.

  • Elias Visontay

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The ACC has accused a gas network company of misleading its customers with greenwashing.

Climate-friendly gas claims challenged in landmark ACCC greenwash case

The watchdog claims millions of Australians were misled by advertisements suggesting household gas could be “renewable” within a generation.

  • Nick Toscano and Mike Foley
Optus had agreed to pay $100m penalty after ACCC legal action

Optus to pay $100 million fine over sales to vulnerable customers

Optus admitted sales staff acted unconscionably, including a case when a deaf homeless man was sold a phone and accessories he could not afford.

  • Elias Visontay
Disclosure-related backlash faced by Sydney influencer Indy Clinton and TBH Skincare co-founder Rachael Wilde has highlighted the grey areas of Australia’s current approach to influencer marketing.

We were promised a crackdown on ‘deceptive’ influencer advertising. The ACCC has yet to deliver

It’s a global industry worth $37 billion, but in Australia, it’s largely unregulated. Both consumers and social media stars are paying the price.

  • Bronte Gossling
Pexa is the dominant provider of e-conveyancing services to lawyers, banks and others. The government has been hoping to bring more competition into the sector.

House sellers are being ripped off – and the ACCC is onto it

The consumer watchdog has begun sniffing around REA’s property listings prices.

  • Elizabeth Knight
Airline competition

Competition is toughening, but will it be enough for Qantas to lift its game?

Big shake-ups in aviation are hard to see coming. But the demand for better customer service and more robust competition is not going away.

  • Chris Zappone
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Tony Sidebottom of the the Book Depot, which does not add card surcharges.

Tap and no? The card surcharges that look set for the chop

Retailers warn prices will need to rise if the Albanese government bans ubiquitous debit card surcharges next year.

  • Madeleine Heffernan
The ACCC has found that Coles and Woolworths are some of the world’s most profitable supermarkets.

Supermarkets may not be price gouging, but don’t discount the need for a stick

The competition watchdog has stopped short of calling them out for excessive prices. Here’s why we still need to keep the pressure on.

  • Millie Muroi
Woolworths, Coles, Aldi and Metcash (IGA) are under pressure to lower grocery prices by the government.

There’s no proof big supermarkets are price gouging, but Labor will ban it anyway

Labor would target supermarkets price gouging customers but has stopped short of Peter Dutton’s populist plan to give regulators power to break up big chains.

  • Millie Muroi and James Massola
The ACCC found the price of food, including cheese, milk and eggs, had increased far more than wages since the start of the COVID-19 pandemic.

Checkout pain: Australia’s supermarkets among most profitable in the world

Shoppers’ complaints that they are being burnt at the nation’s checkouts has been vindicated by a damning report by the consumer watchdog.

  • Shane Wright, Jessica Yun and Millie Muroi

Original URL: https://www.watoday.com.au/topic/australian-competition-and-consumer-commission-jl6