NSW Fair Trading reveals top 10 most complained about industries
Didn’t receive what you ordered? The top 10 most complained about industries across the state have been ranked by NSW Fair Trading. Read the list.
NSW
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Electronics and whitegoods are the most complained about industry across NSW, beating out property management and car repairs for the shonky top title according to the latest consumer data.
The Sunday Telegraph can reveal the top 10 most complained about industries to NSW Fair Trading in 2024 based on more than 34,000 gripes were led by issues with the quality and supply of retail goods such as fridges and washing machines, followed by items such as furniture and bedding.
Auto repairs and the sale of new and used cars made up more than one in 10 complaints, while issues relating to real estate and property services including the repair and maintenance of rentals; the conduct of agents during sales; and property management dominated disputes as the government prepares to roll out tougher rental reforms in May.
Fair Trading Minister Anoulack Chanthivong encouraged consumers to know their rights, which could include a repair, replacement or refund if the product or service is of poor quality, not what was advertised, or isn’t delivered within a reasonable time.
“When you are investing your money on a significant purchase like a motor vehicle, whitegoods or furniture, always do your research online by checking the NSW Fair Trading Complaints Register, as well as reading customer reviews and the ratings they place on sellers and products,” he said.
“A little bit of research goes a long way to ensuring that big ticket item on your wish list doesn’t become a headache.”
“Consumers should always exercise their rights and speak with the business involved. If they are unsuccessful in achieving a resolution, NSW Fair Trading provides a free, voluntary complaint handling process aimed at resolving disputes between parties.”
If complaints cannot be resolved, Fair Trading offers recommendations for the consumer to take their issue to the NSW Civil and Administrative Tribunal or to apply for a chargeback from their bank.
Issues can also be escalated to specialist industry agencies like the Telecommunications Ombudsman.
Top 10 Most Complained About Industries in NSW
1. Retail – Electrical, Electronic, Whitegoods and Gas Appliances
2. Retail – Furniture, Furnishings, Manchester
3. Real Estate & Property – Tenancy
4. Retail – Clothing, Footwear, Accessories, Jewellery
5. Other Services – Travel and Tourism
6. Other Services – Automotive Services: Motor Car Repairs and Maintenance
7. Retail – Automotive: Motor Car (Used)
8. Retail – Automotive: Motor Car (New)
9. Retail – Mobile phones and/or accessories
10. Real Estate & Property – Property Sale
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Originally published as NSW Fair Trading reveals top 10 most complained about industries
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