Commonwealth Bank customers furious after widespread issues with PayID, BSB transfers
Customers have been left frustrated this afternoon after a system issue disrupted PayID transfers.
Money
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Commonwealth Bank customers have been left frustrated this afternoon after a system issue disrupted transfers via NetBank and the CommBank app.
Commbank confirmed the problem in a statement released on Friday, reassuring customers it was working to fix an issue affecting outgoing payments.
“You may be unable to make transfers between your accounts or pay someone using PayID or BSB and account number in NetBank and the CommBank app,” the statement read. “Thanks for your patience. We are sorry for the inconvenience.”
The bank later released a statement saying the issue had been resolved at 2pm.
Users trying to transfer money have reported seeing a pop-up message saying: “Something’s gone wrong. Try again a little later.”
The outage has triggered a spike in complaints, with around 400 users logging issues on tracking site DownDetector.
Despite the disruption to digital transfers, CommBank said customers are still able to use their cards for payments and access cash via ATMs.
Commbank informed news.com.au the issue “was restored at 2pm”.
“We have fixed an issue affecting some transfers from CommBank accounts,” a statement read.
“Customers can now make transfers between accounts and pay using PayID or BSB and account number in NetBank and the CommBank app. Payments using cards and ATMs were not affected. We are sorry for the inconvenience and thank customers for their patience.”
Nevertheless, criticism has been flooding in online, with some customers declaring they will be switching banks.
“So over Commonwealth Bank, I’ve lost track of how many times this has happened over the years,” one woman wrote on Facebook next to a picture of an error message on her Netbank.
“This time I’m changing banks, not being able to access my own money when I need to pick my car up from the mechanics is infuriating. I’m out in the cold with a baby ffs. They were having problems last night too, Commonwealth Bank, fix your sh**!”
There were many more angry customers commenting under a post on Commonwealth Bank’s Facebook page.
“Commbank down again, do you people have an IT department, or just winging it? Total disgrace,” he said.
“Standing in line trying to transfer money, bloody over it,” another wrote.
Originally published as Commonwealth Bank customers furious after widespread issues with PayID, BSB transfers
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