Telstra hit with iMessage outage
The telco says services are now coming back online, after iPhone users were left unable to send or recieve iMessages this morning.
Telstra is working to restore iMessage and FaceTime functionality to iPhone customers across the country, after an outage knocked the services out this morning.
“Earlier today some customers experienced a disruption to Apple iMessage and FaceTime services,” a spokesman told The Australian.
“We worked with Apple to resolve this issue. Services are now being progressively being restored. We apologise for any inconvenience this caused.”
The telco, which in 2016 was plagued by a range of nationwide outages, has not yet worked out the cause of the issue.
“Customers continue to have the option to send SMS messages,” a spokesman said this morning.
The telco giant announced in 2016 it would pump $250 million into its network, after seven major outages in nine months.
A December 2017 study by investment bank UBS revealed that Telstra’s customer perceptions were at the most negative levels in the four years the investment bank has been conducting the survey.
Continued negative perception among customers could point to a looming slowdown in Telstra’s mobile earnings, said UBS analyst Eric Choi. “These indicators include: a higher percentage of Telstra users intending to switch to other carriers, a lower percentage of users which see network superiority as a key differentiator for Telstra (and) a fall in mobile net promoter score,” he said.
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