2020 CEO Survey: Mark Fitzgibbon, NIB

We have to become more sophisticated at predicting, preventing and managing disease, says NIB chief Mark Fitzgibbon.

What are the three enduring lessons or changes to flow from COVID-19?

We have to become more sophisticated at predicting, preventing and managing disease.

Healthcare is going digital.

Future of work will occur in distributed workplaces including home.

How would you rate the shape of the Australian economy as we head into the new year?

Nicely placed, provided North American and Europe don’t melt down and our rapprochement with China.

What three reforms are needed to sustainably grow the economy?

Remove regulations that blunt competition. Revisit the Hilmer competition reform agenda.

More actively help industry open foreign markets.

Pursue outsourcing and “contestability” vis the delivery of government programs.

What are the three best growth opportunities for your company in 2021?

Data science driven disease prediction, prevention and management.

Enhancing the value proposition of health insurance for younger people.

Population health management in New Zealand.

What impact will digital transformation have on your company?

Enormous. Consumers will increasingly deal with us and providers of healthcare through digital devices and connection.

How would you rate business, state and federal government performance this year.

All have generally done well in the circumstances.