The Commonwealth ombudsman has delivered a rebuke to several agencies for their response to, and communication with, people complaining about aircraft noise from Brisbane Airport’s new parallel runway.
The Office of the Commonwealth Ombudsman revealed today it had received 800 complaints in December 2023 about the increased aircraft noise.
“The complaints appeared to be part of a well-organised campaign,” it noted in a statement released today.
The ombudsman, which did not investigate the noise issue itself, found the agencies involved – Airservices Australia, the Aircraft Noise Ombudsman, the Civil Aviation Safety Authority and the Commonwealth Department of Infrastructure and Transport – needed to better engage with each other, and those who made complaints about aircraft noise.
“In our view the agencies involved can all improve the way they engage with complaints and each other about the issues raised in complaints,” Ombudsman Iain Anderson said.
“The entities responsible should work more closely and more effectively with one another regarding aircraft noise complaints to ensure that such matters are appropriately considered and responded to, that complainants feel heard and that communities are well informed about aircraft noise.
“Having the Aircraft Noise Ombudsman established as a fully independent entity and able to provide fully independent oversight of aviation noise complaints should also assist these agencies to improve their approaches to complaint handling.”