Many Australian workers are not being consulted or trained in the use of artificial intelligence technology, a study has found, even though it is already being used to monitor and assess their work performance.
More than two in three finance workers said they were worried about their job security as a result, and even more were concerned AI would have a negative effect on their work.
The Finance Sector Union released the findings from a survey of 2200 Australian workers today, calling on the federal government to regulate AI use in workplaces.
The call comes as more businesses deploy the technology in Australia and after a study by Accenture found executives considered AI use vital to boost productivity.
The union’s survey of Australian finance workers found three in four had yet to have a conversation with their employer about AI, even though it had been introduced to more than half of all workplaces.
Almost two-thirds of workers said they had received no AI training, and slightly more said they were concerned about their job security.
In one instance, a superannuation adviser who participated in the study said their employer used AI to conduct “sentiment analysis” of the emails they sent to customers.
One email that used the word “unfortunately” was tagged by AI software as a negative interaction and triggered a disciplinary letter and meeting for the employee.
The unregulated use of AI and a lack of consultation in workplaces should be addressed urgently, Finance Sector Union national assistant secretary Nicole McPherson said.
“Finance workers understand that technological change from AI is inevitable and they want to be part of the future of finance,” she said.
“But, as things stand, they are being left out and this is creating negativity and fears around job security.”
Australian AI regulations should ensure employees were consulted about the development and deployment of AI platforms at work, Ms McPherson said, and that employers provided adequate training and opportunities to transition to new roles if their jobs were cut.
The call comes as more businesses move to adopt AI tools, according to the Technology Vision 2025 study by Accenture, which found one in three Australian executives expected to introduce AI agents to the workplace in the next three years.
AAP