My daughter was kicked off a flight for having an allergy

"We were hoofed from the plane after the angry little captain shouted at us from the cockpit."  

A family was kicked off a flight after asking passengers not to eat peanuts their daughter’s peanut allergies.

Weather presenter Georgie Palmer, with her husband Nick Sollom and their two kids Rosie and Annie, were asked to disembark a flight from London to Turkey on Tuesday.

The British TV personality shared a lengthy Instagram post slamming a Turkish-German airline for not only kicking her family off the flight, but for refusing to make a standard announcement asking passengers not to eat peanuts.

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Palmer and her family. Image: Instagram

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"Held our hands as we disembarked"

The 49-year-old mum explained that she instead had to ask passengers not to eat peanuts - adding that they were happy to do so.

However, the flight’s captain allegedly demanded the family leave before he took off.

“I thanked the beautiful souls on our plane for helping us,” Palmer said in the Instagram post, according to The Sun.

“Many of them hugged, cheered and held our hands as we were forced to disembark.

“The SunExpress captain and cabin crew refused to make the standard announcement on behalf of our daughter.

“We gently asked the passengers at the front of the plane to share our request. Row by row, all the passengers turned back to kindly ask the row behind to please not eat nuts on the flight.

“It was calm, earnest and with an overwhelming sense of solidarity and empathy."

The plane was apparently supportive - but then the captain happened. Image: Instagram

But things took a quick turn: “We were hoofed off the plane after the angry little captain shouted at us from the cockpit.”

She said they were discriminated against for “simply having an allergy”.

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"He didn't want to fly with my daughter"

According to The Sun, the family booked into an airport hotel and took an easyJet flight the next day – costing them an extra £5,000 ($A9600).

Palmer told the Daily Mail: “The captain decided because of my daughter’s allergy he didn’t want to fly with her on board.

“When he found out I had spoken to the other passengers he was screaming at me from the cockpit.

“He was so angry, the next thing I knew we were told to get off the plane.

“How we were treated was disgusting – nobody working on that plane showed one ounce of compassion.”

A SunExpress spokesman said in response to Palmer's post: “We take the safety of our passengers very seriously. Shortly after boarding our flight, the passenger raised a concern about one of his family group having a serious peanut allergy.

“They requested an announcement to other passengers. We refrain from making these kinds of announcements.

“Like many other airlines, we cannot guarantee an allergen-free environment on our flights. Nor can we prevent other passengers from bringing food items containing allergens on board.

“Due to the insistent behaviour of the passenger to others on board, the captain decided it would be safest if the family did not travel. When this was explained to the passenger, he behaved aggressively towards our crew members and tried to gain access to the cockpit.

“To ensure the safety of our crew and our passengers on board, we cannot tolerate aggressive and unruly behaviour on our flights. Our website states that passengers must notify us 48 hours in advance of any special care required due to a medical condition.

“No such notification was received from the passengers in this instance.”

The spokesman added: “However, we are fully aware that this was an upsetting situation for the family.

“We are taking the incident as an opportunity to conduct a review of the information provided during our booking process.

“This will ensure more effective solutions for passengers with allergies.”

Originally published as My daughter was kicked off a flight for having an allergy