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Passenger blasts airline that served him raw chicken and didn’t replace it

THOUGHT the food you were served on planes was bad? That’s nothing compared to what this passenger got on a flight from Bali.

Malaysia Airlines passenger Jamie Farrar says he was served raw chicken on his flight from Bali.
Malaysia Airlines passenger Jamie Farrar says he was served raw chicken on his flight from Bali.

AIRLINE food isn’t fantastic at the best of times.

The texture is questionable, the colour is unappetising and as for the flavour — let’s just say it may be a blessing our senses of taste and smell are significantly dulled at flying altitude.

Still, we can generally expect airlines to deliver on a reasonably acceptable in-flight meal that upholds all required safety standards.

So you can imagine this passenger’s disappointment.

British passenger Jamie Farrar has blasted Malaysia Airlines after he was served skewers of raw chicken on his flight from Bali to Kuala Lumpur.

And what’s worse, Mr Farrar said when he complained about the dangerously undercooked meat, he wasn’t given a replacement meal.

Luckily, Jamie Farrar noticed the chicken was raw before he started eating.
Luckily, Jamie Farrar noticed the chicken was raw before he started eating.
He said the flight attendant he spoke to didn’t seem particularly concerned.
He said the flight attendant he spoke to didn’t seem particularly concerned.

The operations manager, who was flying back from Bali to attend a wedding, told Sun Online Travel he immediately felt sick when he made the discovery before he tuckered in.

“I chose chicken skewers on my flight to Malaysia, while my brother and his girlfriend chose the vegetarian option,” he said.

“For whatever reason, when I opened up the chicken it was completely raw and pink inside.

“There were three skewers and they were all the same. I immediately felt sick and disgusted and alerted a flight attendant.”

Mr Farrar said the flight attendant didn’t speak English well and told him the meat was “frozen” while shrugging her shoulders.

Mr Farrar said he was worried other passengers had eaten the raw chicken and fallen ill.
Mr Farrar said he was worried other passengers had eaten the raw chicken and fallen ill.

“She didn’t apologise or seem to care — she seemed completely unfazed by it all,” he said.

“The flight attendant took the meal away from me and then disappeared.

“I wasn’t offered a replacement meal during the rest of the three-hour flight and was left feeling very hungry.

“It did worry me that other people on the plane might have been served food that could make them ill.”

Mr Farrar then took a connecting Malaysia Airlines flight from Kuala Lumpur to London but was discouraged from eating any more food.

He contacted the airline, which after a four-month investigation, offered a confusing response.

The airline’s response and its reference to food poisoning — which Mr Farrar didn’t have — made him think it didn’t understand the situation at all.
The airline’s response and its reference to food poisoning — which Mr Farrar didn’t have — made him think it didn’t understand the situation at all.
This was the last correspondence from Malaysia Airlines he received.
This was the last correspondence from Malaysia Airlines he received.

“They clearly hadn’t done any kind of investigation at all,” he told Sun Online Travel.

“They also told me that they were sorry I had had food poisoning, which I hadn’t as I didn’t eat the chicken.

“The airline apologised, but it was clear that they didn’t have a clue what had happened.”

Mr Farrar said he responded and said he was “disgusted I hadn’t been offered any kind of compensation”, and the airline said they would look into it but he didn’t hear from them again.

“I cannot believe I wasn’t offered any kind of compensation or replacement food on a very long journey,” he said.

“I missed out on three meals in total on my flights as I was too worried to eat Malaysian’s food again.”

Original URL: https://www.news.com.au/travel/travel-updates/health-safety/passenger-blasts-airline-that-served-him-raw-chicken-and-didnt-replace-it/news-story/efbe6396c1c80e1ef13f4a261a10535b