Awards recognise airports with the best passenger service

THESE airports have been voted the best in passenger service. Some you’ll know, some you’ve never heard of, so what set them apart?

Mary Minor Davis and FlyerTalk

less than 2 min read

February 20, 2015 - 3:23PM

Incheon International Airport in South Korea.

BALLOTS have been cast and the results are in. After surveying more than 550,000 passengers, the Airports Council International (ACI) has announced the winners of the 2014 Airport Service Quality (ASQ) Awards.

Reported in FlyerTalk, the trade group’s annual awards recognise the best of the best in airport passenger service, measuring 34 key service indicators.

“Airports are more than simply points of departure and arrival,” said Angela Gittens, director general of ACI World. “They are complex businesses in their own right. As such, a focus on serving the passenger has become increasingly important to ensuring success.”

Gittens noted there were many repeat airports on the list of winners, as well as many “new faces” that suggest promising changes.

Incheon International Airport in South Korea.

First-place winners by category are as follows:

Best Airport by Region

Africa — Sir Seewoosagur Ramgoolam International Airport (MRU)

Asia-Pacific — Incheon International Airport (ICN)

Europe — Keflavík International Airport (KEF)

Latin America-Caribbean — José Joaquín de Olmedo International Airport (GYE)

Middle East — Queen Alia International Airport (AMM)

North America — Indianapolis International Airport (IND)

Keflavík International Airport was voted the best airport in the European region. Picture: Super Jet International.

Best Airport by Size (Passengers per Year)

2 to 5 Million — José Joaquín de Olmedo International Airport (GYE)

5 to 15 Million — Haikou Meilan International Airport (HAK)

15 to 25 Million — Gimpo International Airport (GMP)

25 to 40 Million — Indira Gandhi International Airport (DEL)

Over 40 Million — Incheon International Airport (ICN)

TO GO WITH India-economy-airport-infrastructure FOCUS by Penny MacRae (FILES) In this file photo taken on June 23, 2010, Indian people inspect the newly-built Terminal 3 building of the Indira Gandhi International Airport in New Delhi. Frequent travellers to India are in for quite a shock the next time they fly in to New Delhi's international airport with its new multi-billion-dollar, state-of-art terminal. For years, arrivals at Delhi's main airport were greeted by the sight of dingy walls, dim lighting, congested counters and the smell of overflowing toilets when they ventured into washrooms. Now with the new Terminal 3, a futuristic, 2.7-billion-dollar facility in glass-and-steel, the capital finally has a showcase airport that chimes with the India's global aspirations. AFP PHOTO/RAVEENDRAN/FILES Picture: Afp

Best Small Airport (Fewer Than 2 Million Passengers) by Region

Africa — Upington Airport (UTN)

Asia-Pacific — Langkawi International Airport (LGK)

Europe — Murcia-San Javier Airport (MJV)

Latin America-Caribbean — Bachigualato Federal International Airport (CUL)

North America — Victoria International Airport (YYJ)