Ryanair’s snarky response to passenger over window seat

A budget airline sent a passenger a cheeky comment which has since gone viral and while some find it hilarious, others have deemed it “inappropriate”.

When you book a flight with a low-budget airline, you don’t expect a lot.

You normally get what you paid for, but this passenger was left infuriated with the seat he got when he purchased a window seat with Ireland-based carrier, Ryanair.

He took to Twitter complaining about the seat in question which appeared to be placed next to something akin to a window in what looked like the emergency exit row.

“Seriously @Ryanair I paid for the window seat,” he wrote alongside a photo of the small hole which passed for a window.

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A Ryanair passenger shared this photo of his ‘window seat’. Picture: Twitter/MartaVerse

The airline then sent the passenger back a cheeky response, which was the man’s photo with a red circle around the small hole, implying it was the window.

The post – and Ryanair’s snarky response – has been ‘liked’ almost half a million times with some finding the airline’s reaction hilarious.

The airline responded with the same photo, but a red circle around the small window. Picture: Twitter/MartaVerse

“OMG haha, I hate Ryanair but I love Ryanair,” one person tweeted.

Another defended the airline: “Why do people complain using Ryanair? They are cheap for a reason – that’s why you’re not getting British Airways.”

However, others didn’t take lightly to the cheeky response, hitting back at Ryanair.

“This is why I never fly Ryanair,” one person said.

Meanwhile, another Ryanair passenger complained about the same thing. Picture: Twitter/Ryanair

“I don’t fly with them anymore, it costs more in the long run for you financially, physically and mentally. I sometimes had to get a back massage after flying with them,” another added.

Others described the response as “unprofessional”.

“So unprofessional to publicly belittle a customer for their complaint for Twitter likes. The issue is obvious and legitimate,” one Twitter user wrote. “I really miss when companies behaved like adults even if the flights are cheap.”

A member of the airline sent her a snarky response, saying, ‘We sell seats, not windows, Paula.’ Picture: Twitter/Ryanair

But many continued to defend the airline, with one person saying: “People want to get a £20 ($A35) flight and be treated like business class in a Emirates A380.”

However, one furious user hit back saying, “This whole ‘ignoring customer complaints under the guise of social media banter’ is getting tiring.”

It’s not the first time Ryanair has sent a complaining passenger a snarky reply.

One woman also complained about not getting a window seat, asking for her money back.

“When you pay for a window and you get no window? Who is giving me the money back?” she tweeted the airline.

However, the woman never got the apology, or the refund she was after, with the airline instead responding: “We sell seats, not windows, Paula.”

Many suggested the airline’s social media editor should be given a pay rise for the subtle dig.

“I’m with Ryanair on this one. If you pay four quid to fly to Benidorm straight from Grimsby Wetherspoons at 3am or six quid to some rural Slovakian airport made of old shipping containers, then you get what you pay for,” one person wrote.

Another user pointed out that a window seat isn’t really that big a deal.

“Windows on planes are overrated anyway! Five minutes of views at takeoff and landing and then hours of clouds.”