Woolies responds to ‘short changing’ claim
A Woolworths customer has expressed anger after buying a kilogram of beef mince but claimed he received less than advertised.
A Woolworths customer has expressed anger after buying a kilogram of beef mince but claimed he received less than advertised.
The man took to social media to slam Woolworths at Delacombe Town Centre near Ballarat after claiming he got only 784 grams of mince when he’d actually purchased a kilogram.
But, it turns out when shoppers discover their prepackaged meat isn’t as much as estimated they’re able to get a refund.
“We’ve asked the customer for further information so we can look into the claim,” a Woolworths spokesperson told news.com.au.
“All of our prepacked meat products are checked for their weight on scales that have been certified for trade use.
“If ever our customers are concerned about the weight of a product, we’d encourage them to return it to our store. This not only allows us to issue a refund, but also helps to ensure we have the product details we need to investigate further.”
Next to where Woolworths advertises the meat’s weight is has an “e” symbol. The “e” symbol is on thousands of prepackaged products such as meat and is part of the internationally agreed upon Average Quantity System.
Prepacked products are regularly inspected by the National Measurement Institute and there are consequences for breaches.
Woolworths also has its own checks in place through production to make sure homebrand products comply with the Average Quantity system.
The man had taken to X with a photo of his beef mince on a scale and it showed the measurement.
“Is there a different kind of kilogram that I don’t know about? Or is a 20 per cent gain on your behalf ‘within tolerance’,” the man said.
“Can’t return it, as it was needed for dinner last night (and it’s a 35km trip in, and then again back out).”
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