Big W customers complain over ‘change’ in store

Customers have complained after one key feature disappeared from some Big W stores, but the company’s explanation will likely ease their anger.

Customers at a favourite Aussie department store have been left cranky after a much-loved feature disappeared.

Shoppers took to popular social media group Big W Mums Australia after noticing price check machines missing from their local stores. But those same customers lamenting the loss of the in-store scanners will likely be pleased with Big W’s explanation.

“Why did Big W get rid of the price checkers in store? It’s so silly because now they ask you to scan using the Big W app,” one customer asked.

Big W customers have expressed fury about store change. Picture: NCA NewsWire/ Gaye Gerard

Others were quick to echo the query.

“No one knows, not even staff. The app doesn’t scan clearance or deleted lines though, so it’s frustrating,” one customer claimed.

Another added: “And 90 per cent of the time you can’t as there’s no signal on the phone.”

“I’d like to know why too. What was the big deal? We could scan the items ourselves, not bother the staff and double check the price on something to see if we wanted to purchase it,” another said.

Customers are encouraged to use the app in the mean time. Picture: Big W

However, the loss wasn’t what customers thought it to be.

A Big W spokesperson confirmed that some stores were missing the price check points but that it wouldn’t be for long as the system was being overhauled.

“Our customers have been telling us they want price checkers in our stores, and in response to their feedback, we are in the process of upgrading and replacing them across our network,” the spokesperson told news.com.au.

“In the meantime if a customer can’t find a price checker, they can use our BIG W app or ask one of our friendly team to help them.”