NAB customers hit by internet and mobile app banking outage

Australian customers of the National Australia Bank were hit by an outage today for four hours, but the cause is still unknown.

Australian customers of the National Australia Bank were hit by an outage today affecting their ability to access money.

The bank confirmed that customers were unable to access internet banking options and their mobile app.

They were still able to use ATMS and EFTPOS facilities and local branch services as usual.

In a tweet to customers today the bank stated: “Apologies to our customers who can’t access internet Banking & the Mobile App at the moment — we’re working to fix this ASAP. You can still access ATMs, EFTPOS facilities and branch services as usual.”

Apologies to our customers who can’t access Internet Banking & the Mobile App at the moment – we’re working to fix this ASAP. You can still access ATMs, EFTPOS facilities and branch services as usual.

— NAB (@NAB) January 11, 2019

The outage was felt across Australia as a map revealed hotspots in most states where customers were experiencing issues with their banking.

A NAB outage map. Picture: Downdetector.com.au

The bank asked customers to use telephone banking for account balances, transaction history, transfers between linked accounts, credit cards and to pay bills via BPAY.

We’re still having issues with our Mobile App and Internet Banking. Customers can use telephone banking on 13 22 65 for account balances & transaction history, transfer funds between linked accounts & credit cards, & pay bills via BPAY. More info here: https://t.co/jxBmnyii04

— NAB (@NAB) January 11, 2019

By 6.45pm AEDT, NAB told customers its glitch had been fixed, but it’s unclear what the cause was.

It looks like our Mobile App and Internet banking services are coming back online. We’re sorry we disrupted your Friday afternoon everyone.

— NAB (@NAB) January 11, 2019

While the NAB has been quick to respond to customers, it hasn’t stopped NAB customers from venting on social media.

“ If you’re unhappy with @NAB, clap your hands!” 👏👏👏👏👏👏👏👏

— Paul Hughes (@paul17hughes) January 11, 2019

It's 2019...how can your internet banking and app be down for so long. Is it powered by hamsters on treadmills?

— Rodd Chant ®© (@roddchant) January 11, 2019

Any updates? I have to pay wages to my team!!!!

— kirsty campbell (@campbell_kirsty) January 11, 2019

How long til fixed? I need to transfer some money to go shops, cant access funds yet?

— lesley (@suzy2708) January 11, 2019

This happens several times a year really what a great job that you're doing guys, time to open a new bank account elsewhere.

— Shinigati (@Shinigati) January 11, 2019