Commonwealth bank payment services were down due to technical issue

An unknown computer issue left thousands of furious Commonwealth Bank customers unable to access their funds for hours.

The Commonwealth Bank’s major system outage has been restored after technical issues left customers unable to complete online transactions last night.

Pay ID and BPAY services in the bank app and cardless cash were unavailable, along with some in branch services and call centres.

The bank has said some customers reported issues with their debit card payments.

“Due to this incident some of our branches have temporarily closed,” the bank said in a tweet on Thursday.

“We are urgently working to resolve this issue and we’re very sorry for the inconvenience. Our ATM and Point-Of-Sale merchant terminals remain available and working.”

People all across the country are experiencing issues. Picture: Down Detector/Supplied

This morning the major lender released a statement saying some payments may be delayed appearing in accounts.

“We are working through the backlog as quickly as possible, but rest assured all payments both into and out of customer accounts will be properly processed,” the statement read.

“Our branches will open as per normal today (many until 5pm). ATMs and EFTPOS are operating as normal. There may be delays to our contact centres and we thank customers for their patience.

“We are very sorry for the inconvenience this is causing our customers.”

Customers started reporting issues at about 11.45am on Thursday, with thousands across the country saying they were unable to access their funds.

An update from Commonwealth Bank at 12:30pm then confirmed a range of their services had been impacted.

“We are currently experiencing an issue affecting some of our services. We are urgently investigating this and we're sorry for any inconvenience caused,” it said.

But at 11pm, the bank said it was still working to fix the network issues.

“We are working overnight to restore services as soon as we can,” it said.

Customers took to Twitter to air their frustrations, with many claiming they had been stuck unable to pay for lunch.

@CommBank I'm getting errors from netbank. Transfers fail and SSO to ComSec fails. pic.twitter.com/oNc9fGrVvS

— RabbitFishFrog (@rabbitfishfrog) October 17, 2019

“Just as I’m about to get some funds out of my netbank saver to my debiting account so I can pay for upcoming lunch..grrr,” another user wrote.

“Hopefully it’s fixed soon. Might be a cheap lunch, as I only have 5 dollars on me now. Shall check later,” one said.

Another added: “Whelp, I’m leaving Commbank. Out of fuel at a petrol station and can’t transfer to pay for it. Thanks guys.”

went to get lunch and couldn’t pay because my commbank app wasn’t working, love life

— mel ❅ (@melholzhauser) October 17, 2019

I still haven't been able to use my card/internet banking can we have a update on what's down so I know what I can do with my life right now. In a world where you have pushed for ease of bank cards and online should of stayed with saving actual cash. Very big let down @CommBank

— Pat (@Pat86908485) October 17, 2019

45 minutes between service updates for such a large issue is unacceptable

— Rachel Wilton (@RachelWilton5) October 17, 2019

@CommBank Maybe you could reimburse every customer with a $10 downtime charge for all of our lunches today like how you charge us $10 everytime we overdraw

— RJKSports (@RJKSports) October 17, 2019