Rubbish, graffiti lead complaints from app to Boroondara and Stonnington councils

Rubbish and graffiti are plaguing inner east streets according to a popular complaint app used by irate ratepayers. Find out what else is irking your Boroondara and Stonnington neighbours.

Illegally dumped rubbish is a problem everywhere, including this example submitted in South Yarra.

Rubbish and graffiti in their neighbourhoods are the most common complaints for ratepayers from across Boroondara and Stonnington

The reports were made via the Snap, Send, Solve app, which allows people to directly send a photo of an issue to the responsible council or authority.

Hawthorn had the ninth-most reports from across Victoria with 1117, most of those relating to rubbish (350) and graffiti (301).

An example of what was submitted in South Yarra.

South Yarra ratepayers were the next most on the ball with 1092 reports, with a focus on rubbish (373), while it also registered the equal fourth-most complaints from across Victoria of abandoned Woolworths trolleys.

Graffiti led the list of issues in Camberwell, Glen Iris, Ashburton, Surrey Hills and Canterbury, while rubbish was also the main problem in Prahran, Kew, Windsor, Balwyn, Toorak and Armadale.

Malvern East residents will be unsurprised that parking and cars was its most common issue in the app, while concerns about trees and vegetation affected Balwyn North and Kew East ratepayers the most.

This damage to the footpath in Toorak attracted attention.

Stonnington Council spokesman Sean Ross said the council received about 4000 customer service requests a month through its website, telephone, in-person or smartphone apps.

“Linking up with Snap, Send, Solve is one way we enable the community to choose how they’d like to engage with us,” he said.

“When reporting an issue via any of our channels, providing a correct address and a detailed explanation of the issue being reported helps us to respond and resolve as quickly as possible.”

Boroondara customer experience and business transformation director Bruce Dobson said Snap, Send, Solve was quick to use and easy for members of the community, helping council “quickly identify and respond to these issues”.

“Our largest volume of requests overall is for dumped rubbish, with graffiti removal the next highest,” he said.

Victorians overall made 104,164 complaints to their councils last year.

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Snap, Send, Solve managing director Jarrod Pepper said the most common way for people to report issues in Victoria was by calling a council or authority.

“In Victoria, an average of 60 per cent of incidents are reported over the telephone, but residents are unable to share a photo or location of the issue,” he said.