Smartphone users in Monash are helping fix problems with Snap, Send, Solve
Smartphone users across Monash are snapping photos of problems in their area to send to an online complaints service for action. Here’s how it works.
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Homeowners in Clayton are leading the way in reporting dumped rubbish and dodgy bins to Monash Council via the Snap Send Solve app.
The app allows users to take a photograph of an issue and send it directly to a responsible council or authority.
Figures for 2019 show that the council received 598 complaints about issues around Clayton last year, of which 347 related to rubbish and bins.
Over in Hughesdale 303 — of 428 total complaints — were about issues to do with cars and parking.
Across Monash, other issues of concern raised via Snap Send Solve included abandoned trolleys, graffiti, and trees and vegetation.
More than 3600 reports were made using the app last year in the municipality alone.
Photos sent to Leader show suburbs littered with furniture, mattresses and even shopping trolleys strewn across streets.
Snap Send Solve managing director Jarrod Pepper said the app was “unique” as it quickly solved ratepayers’ issues in three clicks.
“Our app is able to deliver quick resolutions for residents and we’re finding the response from councils to be overwhelmingly positive,” Mr Pepper said.
“The app sends through a photo of the problem, the exact location as well as contact information and notes.”
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He said the most common incident types in Victoria included illegal parking and dumped rubbish.
“We’ve noticed dumped rubbish has a seasonal spike in warmer months. Overgrown vegetation and trees is right up there too and the other really big one is roads,” Mr Pepper said.
Victorians overall made 104,164 complaints to their councils last year.