Doncaster neighbours complaints to accommodation host Airbnb ignored

Unruly parties at an Airbnb townhouse have this eastern suburbs neighbour up in arms, but their complaints are falling on deaf ears.

Marc Milinkovic outside noisy Airbnb townhouse in Doncaster. Picture: Hamish Blair

A Doncaster man says complaints about unruly parties at an Airbnb townhouse next door to him have fallen on deaf ears.

Marc Milinkovic, who lives in Grosvenor St, said he made repeated complaints about a property where guests are breaking house rules which state no smoking, parties, events or noise after 10pm.

The booking company advertises a two-bedroom townhouse in Pearl Apartments for $127 a night, for a maximum of six guests.

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But he said complaining via a page set up on Airbnb’s website for angry neighbours had been a dead-end process.

“It’s really faceless to be honest. You have to find the relevant address, and then you get an option to give your detail stop the (property) owner,” Mr Milinkovic said.

“I’ve done that multiple times but I’ve never heard back from them.”

Mr Milinkovic said problems with Airbnb properties in his neighbourhood had “gone up 10 fold” in the past year.

The Manningham Leader reported on March 4 that riot police had been called to a Doncaster party believed to be related to an Airbnb listing near the intersection of Doncaster and Tram roads.

Trouble started after a reveller allegedly threw a bottle at a divisional van responding to a noise complaint.

Two 17-year-old girls were cautioned, while a third was expected to be charged on summons with hindering police.

Leader has also reported frustrated Healesville homeowners were fed-up with wild parties disrupting their quiet neighbourhood.

Manningham police Inspector Craig Pearson said neighbours could phone the new non-emergency hotline on 131 444 to report incidents such as property damage and excessive noise.

Airbnb spokeswoman Chloe Browne said the platform reserved the right to suspend or remove users if they didn’t adhere to “community standards or house rules”.

She said neighbours can raise concerns via the website.