Manage My Subscription
How do I update my contact information?
How do I cancel, change or upgrade my subscription?
Recurring Credit Card and Direct Debit
Where can I see my payment history and tax invoices?
How long will my payment take to process?
How do I report an issue with my paper delivery?
How do I place a suspension on my newspaper delivery?
Can I pause my digital subscription?
Can I manage my subscription online?
When will my newspaper delivery start?
Can I share my subscription with my family?
How do I subscribe?
1. Navigate to our website main page and click Subscribe, located in the top right-hand corner.
2. Toggle between the offers to find the right plan and subscription for you.
3. Click Sign Up, enter your details and click Create my account and continue to payment.
4. Follow the prompts to subscribe.
1. Open the app by tapping the app icon on your device.
2. Tap the three horizontal lines, located in the top right-hand corner.
3. Go to Settings.
4. Select Log in / Register today, located below Account.
5. You will be taken to the website landing page. Go to subscribe.
6. Choose the right plan and subscription for you.
7. Click Sign Up, enter your details and click Create my account and continue to payment.
8. Follow the prompts to subscribe.
Subscriber Benefits
Depending on your chosen product as a Full Digital or Full Digital + Paper Delivery subscriber you will receive:
– The Daily Telegraph
– Herald Sun
– The Courier Mail
– The Advertiser
– Geelong Advertiser
– The Mercury
– NT News
– Gold Coast Bulletin
– Cairns Post
– Townsville Bulletin
– The Chronicle
How do I change my address?
Billing Address
To update your billing address in My Account, follow these steps:
1. Once signed in to the website, click on the down arrow next to your name and select My Account.
2. Go to Manage my Profile and click Edit.
3. Enter your updated billing address.
4. Click Save Changes.
Delivery Address
If you need to update your delivery address, please submit an enquiry through the Contact Us form.
Ensure you advise us of any special conditions regarding your address, e.g. gated communities.
How do I update my contact information?
To update your contact information in My Account, follow these steps:
1. Once signed in to the website, click on the down arrow next to your name and select My Account.
2. Select Manage My Profile.
3. Select Edit on the section you wish to update.
4. Update your contact information and click Save Changes.
If you’re unable to access My Account, go HERE for more information.
How do I cancel, change or upgrade my subscription?
If you wish to cancel or change your current subscription offer, you can do this by calling 1300 MY NEWS (1300 696 397). We’re open Monday to Friday 7:30am to 6:00pm AEST.
How can I manage my payments?
Depending on your payment type, there are a few ways you can manage your payments.
Update Credit Card Details
To quickly and securely update your credit card details in My Account, follow these steps:
1. Once signed in to the website, click on the down arrow next to your name and select My Account.
2. Select Manage My Payment.
3. Select Edit on the section you wish to update.
4. Update your contact information and click on Save Changes.
Please note:Pay an Invoice
If you need to make a payment and you receive an invoice, payment options can be found there.
When do I get billed?
Payment and billing schedules can differ depending on your subscription. Further information can be found in your subscription terms and conditions?
Recurring Credit Card and Direct Debit
– This allows time to rectify any billing issues that might arise from a lost or new credit card.
Please note:
If you have placed a suspension on your subscription or have had delivery issues, we will extend the date of the next payment taken to credit you for any paper deliveries you have not received. If you are on a contract, any extensions/credits you incur are applied at the end of the 12 month contract period.
Where can I see my payment history and tax invoices?
To see your payment history and tax invoices in My Account, follow these steps:
1. Once signed in to the website, click on the down arrow next to your name and select My Account.
2. Select Payment History.
3. Click the down arrow next to the subscription you would like to view payment history for.
4. From here you can email and download your tax invoices.
How long will my payment take to process?
Payment options will vary depending on the subscription type, and the process time will vary accordingly.
How do I report an issue with my paper delivery?
To report an issue with your delivery in My Account, follow these steps:
1. Once signed in to the website, click on the down arrow next to your name and select My Account.
2. Select Report a delivery issue.
3. Complete the form with the details of the issue.
4. Submit your delivery issue.
Please note:– The paper not being delivered
– The paper being delivered late
– The paper being damaged
If you’re unable to access My Account, go HERE for more information.
How do I place a suspension on my newspaper delivery?
If you are going on a holiday and need to place a suspension on your newspaper delivery, follow these steps:
1. Once signed in to the website, click on the down arrow next to your name and select My Account.
2. Select Suspend my Paper Delivery.
3. Complete the form with the details of the suspension.
4. Submit your suspension request.
Please note:If you’re unable to access My Account, go HERE for more information.
Can I pause my digital subscription?
If eligible, you can pause your digital subscription in My Account by following these steps:
1. Once signed in to the website, click on the down arrow next to your name and select My Account.
2. Select Contact Us to submit an enquiry.
3. Under Enquiry Type choose Pause My Digital Subscription.
4. You will then be prompted to fill in a form with the following information:
a. How long you would like to pause for: 4 weeks / 8 weeks / 12 weeks
b. The subscription you would like to pause.
c. The reason you are pausing your subscription.
Please note:
By pausing your subscription you will not have access to any of your member benefits.
Can I manage my subscription online?
Most subscriptions can be managed online via MyAccount. To find out more, click HERE.
When will my newspaper delivery start?
If your subscription includes paper delivery, the first delivery can take up to 5 business days to arrive. If your subscription also includes digital access, this will be available from the time you subscribe and create login details.
If it has been longer than 5 days, let us know by reporting a missed delivery via My Account.
How do I tailor my News feed?
My News uses tagged topics to tailor your News feed with the content that matters to you.
You can follow up to 45 topics including local, national and world news, entertainment and journalists.
To create your personal news feed, please follow the relevant steps:
1. Ensure you are logged in and using the correct login information, associated with the subscription you wish to personalise.
2. Navigate to My News and click on Edit, next to Topics. You can then choose what you would like to follow or unfollow.
3. The topics you choose to follow will now appear in your feed, online and in the app.
1. Ensure you are logged in and using the correct login information, associated with the subscription you wish to personalise.
2. You can find My News along the top navigation bar. Click on Edit, located next to Topics. You can then choose what you would like to follow or unfollow.
3. The topics you choose to follow will now appear in your feed, online and in the app.
There is also an option to follow topics within an article, related to that content or journalist. When you are on the article page, there may be a Follow button which appears next to a journalist or topic. When you click the Follow button, that topic will be added to your My News feed.
Can I share my subscription with my family?
You can be logged in to up to 4 devices at the same time using the one set of login details.
Your News login is unique to your email address. It is possible to have multiple accounts under different emails, so it is important that you use the email associated with the subscription you wish to log into.
If you have signed up for more than one subscription, you may have multiple accounts with unique email addresses in the system. If you believe this is the case and require further support, please contact us.
Need more help? Please return to the Help homepage
Original URL: https://www.heraldsun.com.au/help/subscription