Townsville CBD: Honeycombes delivers modern office for Telstra

Telstra’s Townsville workforce will no longer have to work from home after moving into a $32m state-of-the-art office in the CBD. See the photos.

Construction on Telstra’s $32m state-of-the-art office and warehouse facility “Our Hub” in the Townsville CBD has been completed next to the old Townsville Bulletin building on Flinders St West. Picture: Evan Morgan

Telstra’s North Queensland workforce is settling into a new $32 million state-of-the-art office and warehouse facility in the Townsville CBD after the Honeycombes Property Group wrapped up construction late last year.

Following its exit from the River Quays building on Tomlins St, South Townsville, Telstra’s staff had been working from home while they waited for the “Our Hub” facility to be built at 524 Flinders St.

Honeycombes managing director Peter Honeycombe said construction started in July 2023 and wrapped up in November last year.

“The building is part of Honeycombes Property Group’s ‘Townsville Central Business Park’ master plan,” Mr Honeycombe said.

“Approximately 40 to 50 workers were present on site per day.

Honeycombes property group managing director Peter Honeycombe.

“The building features a rooftop break-out area, state-of-the-art fit-out, extensive glazing and premium office comfort and facilities, while focusing on environmentally sensitive design and operational characteristics.”

The facility was expected to contribute $39 million to Townsville’s economy annually.

Telstra regional general manager Rachel Cliffe said they were excited to have a new, modern facility for the Townsville Telstra team to come together to work and collaborate.

Telstra’s $32m state-of-the-art office and warehouse facility ‘Our Hub’ at 545 Flinders St. Picture: Evan Morgan

Telstra’s $32m state-of-the-art office and warehouse facility ‘Our Hub’ at 545 Flinders St. Picture: Evan Morgan

She said the new office, which will comfortably accommodate up to 170 employees at any given time, was inspired by, and modelled on, workplaces recently built in Western Sydney and Adelaide, which combine both office and warehouse capabilities.

“The new office reflects Telstra’s hybrid workplace model, designed to foster connections and effective collaboration,” Ms Cliffe said.

“It features a variety of workspaces, collaboration areas, meeting rooms, wellness facilities, flexible spaces for large team gatherings and a modern warehouse to support our field teams.

Construction on Telstra’s $32m state-of-the-art office and warehouse facility ‘Our Hub’ in the Townsville CBD has completed on Flinders St West. Picture: Evan Morgan

Telstra Regional General Manager North Queensland Rachel Cliffe holds up a Townsville Bulletin from March 14, 1990. Picture: Leighton Smith.

“A unique highlight of our Townsville workplace is the rooftop terrace, offering a perfect spot for coffee breaks, lunch, BBQs, games, or simply enjoying the view of Ross Creek.”

She said “Our Hub” was a modern, sustainable warehouse and workplace that provided their regional team with more flexibility and choice in where they wanted to work.

Honeycombs Property Group CEO Andrew Dowling, Telstra CEO Vicki Brady, and Townsville Mayor Jenny Hill turning the sod for the new Telstra facility in July 2023. Picture: Supplied.

When she turned the sod for the building, Telstra CEO Vicki Brady said bringing their customer contact centres back into Australia was an important piece of their strategy to ensure they were “delivering at the best level for our customers”.

“Townsville’s an incredibly important part of our business with a big group of our team based here, so it’ll be great to have a new location where they can come together and deliver more for our customers,” Ms Brady said.

To explore Telstra’s employment opportunities, visit: www.telstra.com.au/careers.

Telstra’s $32m state-of-the-art office and warehouse facility. Picture: Evan Morgan

Telstra’s $32m state-of-the-art office and warehouse facility. Picture: Evan Morgan

Telstra’s $32m state-of-the-art office and warehouse facility. Picture: Evan Morgan

Originally published as Townsville CBD: Honeycombes delivers modern office for Telstra