Star ratings for aged care homes reveals the best and worst in NSW

Every aged care home in NSW has been rated, with 385 homes rating four stars or above. See full list and search homes.

More than 20 aged care homes in NSW are not up to scratch or need significant improvement, according to the Government’s latest Star Ratings.

A total of 22 facilities received 1 or 2 stars.

A 1 star rating means the home needs significant improvement, while a 2 star rating means improvement is needed.

The homes were assessed on compliance, staffing ratios and quality, as well as what residents thought on issues from how caring staff are to the food.

A complex algorithm using all four measures provides each home with an overall rating from 1 to 5, 5 being the best.

NSW has five homes with a 5-star rating, which is classed as excellent, and 380 homes with 4 stars, meaning they are good.

The Star Ratings, launched a year ago to help families and potential residents make an informed choice when looking for a facility, shows that overall there has been a significant improvement in standards from last year.

The number of homes across Australia that are underperforming has dropped by 152 since 2022, while the number of aged care homes with 4 and 5 stars has substantially improved. There are 1,329 homes (54 per cent) now delivering good or excellent care (4 and 5 stars) which is an increase of 352 since December 2022.

A star rating of 3 means a home is satisfactory.

The My Aged Care site where the data is published has also been popular and has been viewed 634,592 times in a year.

Minister for Aged Care, Anika Wells during Question Time at Parliament House in Canberra. Picture: NCA NewsWire / Martin Ollman

Minister for Aged Care Anika Wells said the Albanese Government is delivering its promise to lift the standard of aged care in Australia.

“The biggest improvement reflected in Star Ratings over the past year is the experience of residents,” Minister Wells said.

“Residents are reporting the quality of care they are receiving is getting better, with 95 per cent of aged care homes now delivering acceptable, good or excellent care.

“Prior to Star Ratings, residential aged care providers didn’t have a way to benchmark and monitor their performance or improvement over time. Now they do and it’s proving valuable for their management teams.”

Older Persons Advocacy Network CEO Craig Gear said it was pleasing to see the quarter on quarter improvements, with more homes getting 3 and 4 star ratings, and fewer with 1 and 2 stars.

“What we are hearing is that people looking for a facility are going and consulting the Star Ratings and that is forming part of their decision,” Mr Gear said.

“We are encouraging people already in homes to look at the Star Ratings and for providers to have conversations with the residents about what they mean and what their plan is to improve because everyone deserves 5 star care.”

OVERALL STAR RATING 1 (SIGNIFICANT IMPROVEMENT NEEDED)

Uralba Retirement Village, Central West

Lee Roshana Care, Central West

Hawkesbury Living Pty Limited, Nepean

Uralba Retirement Village in Carcour, NSW. Picture: Supplied

OVERALL STAR RATING 2 (IMPROVEMENT NEEDED)

Adina Care Cootamundra, Riverina/Murray

Laurieton Lakeside Aged Care Residence, Mid North Coast

Calvary Albury & District Riverina/Murray

Anglican Care Mirrabooka Place, Mid North Coast

Anglican Care McIntosh Court, Hunter

Burrowa House, Southern Highlands

The Whiddon Group – Kelso, Central West

Bupa Bateau Bay, Central Coast

Harold Williams Home, Orana Far West

Feros Village Bangalow, Far North Coast

Moyne Aged Care Plus Centre, Central West

Courtlands Aged Care Facility, Western Sydney

Anglican Care Bishop Tyrrell Place, Mid North Coast

Macleay Valley House, Mid North Coast

Estia Health Camden, South West Sydney

Anglican Care Kilpatrick Court, Hunter

Hakea Grove Aged Care, Central Coast

St Annes Nursing Home, Orana Far West

Bexley Care Centre, South East Sydney

OVERALL STAR RATING 5 (EXCELLENT)

Australian Vietnamese Aged Care Services,

Willoughby Retirement Community Hostel,

St Lukes Nursing Home,

Melrose Cottage Settlement,

Southern Cross Care Tenison Goulburn Residential Aged Care,

Wallsend Aged Care Facility,