Restaurant owners go viral for savage online review responses

Some people love to complain about their food delivery, but these restaurant owners weren’t having a bar of it, hitting back with savage responses.

It’s one thing to complain about cold, soggy food, but it’s another to go on a longwinded rant about a menu item that doesn’t even exist.

And now, with Covid restrictions forcing many to turn to online deliveries, the demand for orders is at an all-time high.

While no one wants to get a disappointing food delivery, there are many out there who need to let it be known.

But comments on reviews pages are not just viewed by other potential customers – the staff also see them too, and lots choose to respond.

In fact, a hilarious Instagram account, Takeaway Trauma, which boasts more than 119,000 followers, has revealed some of the sassy responses from owners – including one who hit back at a customer for complaining about a dessert that wasn’t even on the menu.

The reviews are screenshots from UK-based customers taken from websites such as JustEat and TripAdvisor.

Here are some of the best we have rounded up:

A cake shop owner hit back at a customer for complaining about a dessert that wasn’t on the menu. Picture: Instagram/takeawaytrauma

This owner was very sassy. Picture: Instagram/takeawaytrauma

This customer apparently went on a complaining bender. Picture: Instagram/takeawaytrauma

This response was pretty funny. Picture: Instagram/takeawaytrauma

When the customer said the food didn’t have taste the owner insisted they get a Covid test. Picture: Instagram/takeawaytrauma

This owner just wasn’t believing it. Picture: Instagram/takeawaytrauma

As for this owner, he went on a long rant. Picture: Instagram/takeawaytrauma

Grill King surely gave this customer a grilling. Picture: Instagram/takeawaytrauma

This customer got accused of rating the restaurant one star because they didn’t get freebies. Picture: Instagram/takeawaytrauma

This customer’s one-star review was enough for the owner to respond. Picture: Instagram/takeawaytrauma

Originally published as Restaurant owners go viral for savage online review responses