Cleveland Subway slammed for cold, stingy cheese garlic bread

A Cleveland mother has set tongues wagging after posting images of what she described as a “scabby” Subway sandwich which promised big on cheese but failed to deliver.

The Cleveland Subway cheesy garlic bread roll. Picture: Facebook/Brie Hinton

A busy mother who grabbed a snack to treat herself has set tongues wagging after posting images on social media of a Subway toasted sandwich which she labelled “slop on cold bread”.

Brie Hinton, from Cleveland, visited the local Subway for a quick bite on the train during some rare child-free morning time. Her anticipation was shortlived.

“I only opened it after I got on a train and what I saw was disgusting,” Ms Hinton said.

“The aioli was spread over freezing cold bread, there was next to no cheese.

“If I’d have bought frozen garlic bread from Woolies it would have been better than that.’’

The Cleveland Subway cheesy garlic bread roll. Picture: Facebook/Brie Hinton

Her post sparked comments from others also disappointed at their Subway experiences.

But a Subway spokesman said its outlets were required to follow strict operational preparation procedures to ensure customers paid for food which met its high standards.

“We are working with the restaurant to look into this further and review product preparation procedures,” he said.

Ms Hinton said the only positive was that she got her money back, as well as an apology, after she returned to the outlet the same afternoon and showed an employee a photo of the offending roll.

But she vowed not to order a cheesy garlic bread again.

“You pay for an item as they advertise and that was far from what they claim it to be,’’ she said.

“If I bought cheesy garlic bread I want that. It looked far from what was advertised — it was all bread.’’

Her post with a photo of the roll sparked a pile-on by more than 50 Facebook followers who claimed to have had similar experiences at the Cleveland store.

Subway say they are working with their Cleveland restaurant to review the matter.

One said too many people had put up with allegedly substandard service and food for a long time.

“We know this but prices keep going up. So, the store, not the person who made it, should called out for it in the hope they see it and do better next time,” they posted.

Another member said garlic bread was her “love language’’ and Ms Hinton’s roll was an “insult”.

“I object to aioli on bread being labelled as garlic bread,” she said.

Another Cleveland Subway customer said she visited the store last week and claimed to have witnessed staff processing orders in a hurry.