Mackay Sanity store to close by April
Sanity store in Mackay to close by April as company goes online. Gift vouchers will be redeemable online, the company says.
Mackay
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Mackay’s Sanity store at Caneland Central will be part of national closure as the company moves to dedicated online sales.
A statement released by Sanity owner Ray Itaoui on Wednesday said all stores, reported to be 50, would close by April as their leases expire.
Four employees at the Mackay store will be affected by the decision. The store opened in 2015.
“With our customer shifting to digital for their visual and music content consumption, and with diminishing physical content available to sell to our customer, it has made it impossible to continue with our physical stores,” he explained.
“Our online business – sanity.com.au – will continue to operate, and will service the many loyal customers the brand has continued to be dedicated to over the decades.
“Our priority right now is to ensure each of our team members knows exactly what this means for their career and employment future.
“Our team is also working hard to ensure every customer receives all orders they have placed with us, including all pre-orders, which will be dispatched through our online business if the store is closed by the time their order arrives.
“The business prospered and remained successful for many years, thanks to the dedication and commitment of our entire team.”
Mr Itaoui thanked his staff, past and present, for their achievements and for their “hard-work, dedication, and relentless commitment to ensuring they exceeded customer service expectations”.
“Without this, Sanity would not have lasted as long as it has. It’s this I am most proud of,” Mr Itaoui said.
Customers are encouraged to ask any questions about their orders by emailing enquires@sanity.com.au and all gift vouchers will also be redeemable online.
The Mackay store and Caneland Central were both contacted for comment.
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