CHRC employee named the 2021 Young Manager of the Year

“For me it acknowledges that I am doing a good job in the eyes of my peers, just being the best I can be for my team so they can be their best.”

Central Highlands Regional Council's Manager Customer Service Rebecah Brosnan (front middle) was named the 2021 Young Manager of the Year at the Local Government Managers Australia Queensland Awards for Excellence Gala on May 27.

A Central Highlands manager has been recognised at a state level for her dedication to customer service and leadership.

Rebecah Brosnan, Manager Customer Service at Central Highlands Regional Council was named the 2021 Young Manager of the Year at the Local Government Managers Australia Queensland Awards for Excellence Gala on May 27.

According to LGMA, Ms Brosnan was recognised for her dedication to customer service, leadership, communication and staff engagement.

“I was this years recipient which was both a surprise and very humbling of course,” she said.

“I don’t feel like I deserve it because I’m just doing my job.

“I was genuinely surprised.”

Ms Brosnan was announced the winner surrounded by colleagues at work, via a livestream of the gala.

Central Highlands Regional Council's Manager Customer Service Rebecah Brosnan.

“I was sitting there and they started to read out some things about me. At the end they said the person worked for a council that’s the size of Tasmania, and the whole room just went off its head,” she said.

“Lots of tears, lots of excitement and the atmosphere in the room was electric.

“There was so much pent up energy in the room, it was like winning a gold medal.

“The overwhelming outpouring of everyone in the organisation reaching out and sending me messages to say it’s well deserved, it’s been amazing.”

As part of LGMA Queensland’s commitment to developing the next generation of leaders in local government, the Young Manager of the Year Award for Leadership and Management Excellence acknowledges and encourages leadership and management excellence and is presented to a young local government employee who has made an outstanding contribution to the positive growth of their council and community.

The Award is open to managers aged 35 years or younger, who are employed by a Queensland local government and are an LGMA Queensland member.

Ms Brosnan was recognised for her achievement at the Central Highlands Regional Council meeting on June 16.

“For me it acknowledges that I am doing a good job in the eyes of my peers, just being the best I can be for my team so they can be their best,” Ms Brosnan said.

“It confirms what you’re trying to achieve and what you’re trying to do is working.

“I’m very passionate about customer service and my role and building relationships and helping people to be there best, that’s where I get my satisfaction.”

Although she said the award wasn’t just for her, but for her team.

“It’s really about my team, I have an amazing team,” Ms Brosnan said.

“I really feel like this belongs with my team.

“My role is to support them but they support me, they keep me inspired.

“They take phone call after phone call, of difficult and irate customers. They turn up every day just committed to being their best and that’s just inspiring.”