Qld Education confirms Frogtastic investigation

New details have emerged from Queensland Education following claims that an Avoca childcare centre didn’t notify a mother of a medical incident. Read the latest on this situation here:

Education Queensland has confirmed it will investigate an Avoca childcare centre after a mother slammed the centre who claimed it failed to tell her that her daughter needed medical attention following an incident at the centre.

Naaz Shereen Ali, 34, pulled up to the Frogtastic Kindergarten and Childcare Centre in Avoca at 5:50pm on January 13, to find her two-year-old daughter Ruhee holding a blood soaked tissue to her mouth.

The mother says she was told a child had thrown a ball at Ruhee’s face and that she had minor lip cut.

However, the injury turned out to be far worse, with Ruhee needing immediate surgery to remove a tooth that had been pushed back, plus further treatment for a chipped tooth.

CCTV footage later revealed her injuries had been inflicted by another child who had pushed a balance board in the little girl’s face.

Ms Ali claimed Frogtastic failed to notify her of the incident and failed to give her daughter first aid.

Now, the Education Department has confirmed that an investigation is underway.

“This incident at Frogtastic Childcare Centre in Avoca is currently under investigation,” a spokesperson said.

“The department is aware of Ms Ali’s concerns, and will respond to her and to the service provider directly following the investigation.

“No further details can be provided while the investigation is ongoing.”

Bundaberg parents have continued to share their alleged experiences with the centre on Facebook.

“I pulled my daughter from this joint a few years ago I was gobsmacked. She fell over on the cement scrapped her elbows & knees one of the staff picked her up by her arm and said stop being a sook. From that moment I never went back,” claimed Natalie Giles.

“My son was terrified of this place,” alleged Sammantha Seery.

The Department of Education said the centre had never been shut down before.

“Due to confidentiality requirements within the National Law, the department is unable to disclose further information regarding this service’s record of compliance, but can confirm that the Regulation Authority has at no time taken action to close this service as a result of non-compliance,” it said.

“Should members of the public have concerns about the operations of this or any other early childhood education and care service, we encourage them to raise them directly with the Regulatory Authority by contacting their local regional office or lodging a complaint on the department’s website.

“The department takes all allegations of non-compliance seriously, and does not hesitate to take enforcement action against Approved Providers as necessary.”