COVID-19 has shown that companies can act quickly and creatively. Now leaders must decide what cultural changes should be hard-wired into their business.
The idea that ANZ could shift its entire call centre team in the Philippines to work from home in the space of a weekend would have seemed preposterous before the coronavirus pandemic.
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James Thomson is senior Chanticleer columnist based in Melbourne. He was the Companies editor and editor of BRW Magazine. Connect with James on Twitter. Email James at j.thomson@afr.com
