Opinion

A world-class CEO at business cliches

Emma Shand’s plan to save troubled gift card provider EML Payments is hard to understand because of the words she uses to explain it.

Aaron PatrickSenior correspondent

Nov 6, 2022 – 12.33pm

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Crises have a way of compelling corporate leaders to drop the bullshit that mars business communications.

Emma Shand is an exception.

Aaron Patrick is the senior correspondent. He writes about politics and business from the Sydney newsroom. Email Aaron at apatrick@afr.com

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